Assistant Outlet Manager: Ops & Customer Experience

lvl music academy pte. ltd.; Singapore; On-site; SGD 42,000 - 45,000; Full time

Benefits offered by this job

Five-day work week

Training on musical instruments and OI

Career growth opportunities

Professional work environment

Job summary

LVL Music in Singapore seeks an Assistant Outlet Manager to oversee daily operations of our music academy and instrument shop. You will manage customer service, appointments, inventory and administrative tasks while ensuring smooth daily operations.

The role emphasizes operations and customer service management, with a focus on maintaining a professional, welcoming centre and coordinating with teachers and staff. Training and growth opportunities are provided.

Qualifications

• At least 3 years of relevant experience in customer service, outlet operations or branch administration.
• Experience as Outlet Supervisor / Assistant Outlet Manager / Branch Manager is highly advantageous.
• Proven ability to manage customer complaints, appointments and daily administrative tasks.
• Experience handling payments, invoices and inventory records.
• Strong organisational and communication skills; able to work independently.

Responsibilities

• Act as main contact for customer inquiries via WhatsApp, email, phone, and walk-ins.
• Deliver professional, friendly service to parents, students and customers.
• Handle feedback, concerns and complaints confidently and follow up on requests and bookings.
• Take ownership of daily LVL Music outlet operations and coordinate lesson schedules, bookings and practice-room arrangements.
• Manage invoices, receipts, payments, orders and instrument rentals; maintain records in systems.
• Monitor stock levels, coordinate deliveries and replenishment, and keep displays organized.
• Coordinate with teachers, retail staff and management to ensure smooth workflows and issue resolution.
• Escalate significant issues to management when needed.

Skills

Customer service

Outlet operations

Scheduling

Payments

Inventory management

Communication

Independent decision making

Tools

POS systems

Microsoft Office

WhatsApp

Computerised business systems

Job description

LVL Music in Singapore seeks an Assistant Outlet Manager to oversee daily operations of our music academy and instrument shop. You will manage customer service, appointments, inventory and administrative tasks while ensuring smooth daily operations.

The role emphasizes operations and customer service management, with a focus on maintaining a professional, welcoming centre and coordinating with teachers and staff. Training and growth opportunities are provided.