Centre Administrator (Preschool / Punggol) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

WECRUIT PTE. LTD. is seeking a Customer Service Officer to support enrolment, sales, administrative and operational functions at our learning centre in Singapore. You will deliver friendly, professional service and ensure smooth day-to-day operations.

You will drive student enrolment by handling enquiries, processing payments, maintaining records, and coordinating centre activities. The role emphasizes customer satisfaction and accurate administration.

Qualifications

• Experience in customer service.
• Ability to handle enquiries, feedback, and complaints professionally.

Responsibilities

• Drive student enrolment by promoting courses and converting customer enquiries into registrations.
• Conduct daily prospecting and support centre marketing initiatives.
• Manage cashiering functions, including payment processing, banking, and accounts follow-up.
• Provide professional customer service by handling enquiries, feedback, and complaint resolution.
• Maintain accurate student records, reports, and operational documentation.
• Coordinate daily centre operations, ensuring facilities, classrooms, and equipment are well maintained.
• Monitor inventory and manage the sale of educational materials.
• Support school events, surveys, promotional activities, and administrative functions.

Job description

Role Summary

Reporting to the School Head, the Customer Service Officer is responsible for delivering excellent customer service while supporting enrolment, sales, administrative, and operational functions. The role plays a key part in enhancing the customer experience and ensuring the smooth day-to-day operations of the learning centre.

Key Responsibilities

• Drive student enrolment by promoting courses and converting customer enquiries into registrations.
• Conduct daily prospecting and support centre marketing initiatives.
• Manage cashiering functions, including payment processing, banking, and accounts follow-up.
• Provide professional customer service by handling enquiries, feedback, and complaint resolution.
• Maintain accurate student records, reports, and operational documentation.
• Coordinate daily centre operations, ensuring facilities, classrooms, and equipment are well maintained.
• Monitor inventory and manage the sale of educational materials.
• Support school events, surveys, promotional activities, and administrative functions.