Customer Service Officer (Preschool / Punggol) [EL]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 2,600 - 4,200; Full time

Job summary

WECRUIT PTE. LTD. seeks a Customer Service Officer to support daily school operations, handle enquiries, enrolments, cashiering and admin tasks. The role involves assisting marketing activities, maintaining records, and ensuring a clean, efficient centre environment.

The ideal candidate provides excellent customer service to students, parents and visitors, with strong organisational skills and attention to detail. This position is based in Singapore and involves teamwork across departments.

Qualifications

• Provide quality customer service to students, parents and visitors.
• Assist with enrolment processes and recording student data.
• Support cashiering and administrative tasks as needed.

Responsibilities

• Promote courses and assist prospective students with enrolment.
• Process enrolments, prepare enrolment reports, and maintain records.
• Deliver customer service and handle enquiries/feedback.
• Support marketing activities and centre promotions.
• Monitor facilities, stock and cleanliness.
• Prepare operational reports and assist events.

Skills

Customer service

Sales support

Enquiries handling

Cashiering

Education

Diploma in Business/Hospitality or equivalent

Tools

MS Office

CRM

Job description

Role Summary

The Customer Service Officer supports the daily operations of the school by managing customer enquiries, student enrolment, cashiering, administrative duties, marketing activities, and facility coordination. The role ensures smooth centre operations while delivering excellent customer service to students, parents, and visitors.

Key Responsibilities

• Promote courses and assist prospective students with programme enquiries and enrolment.
• Perform daily prospecting and follow up on sales leads.
• Process enrolments, prepare enrolment reports, and maintain student records.
• Handle cashiering duties, including payment collection, banking, and outstanding fee follow-ups.
• Deliver excellent customer service by attending to enquiries, feedback, and complaints.
• Support area marketing activities, including leaflet distribution and promotional campaigns.
• Assist in creating marketing materials and centre promotions.
• Monitor school cleanliness, facilities, equipment, and stock inventory.
• Prepare operational reports and maintain accurate administrative records.
• Support school events and perform general administrative duties.