Centralized Operations Lead: Training, Playbooks & Efficiency

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD.

in Singapore seeks an experienced operations professional to coordinate centralized support for regional relationship management and business development teams, ensuring compliance with established procedures. You will develop and maintain operational playbooks, service standards, SOPs, organise product training, manage escalations, and coordinate budgets and payment approvals across regions.

Qualifications

• Diploma from a local polytechnic in Business Finance or Finance Informatics is preferred.
• Minimum 5 years in business operations, sales operations, or regional operational support.
• Experience leading cross-functional initiatives and supporting customer-facing teams.
• Strong project management with ability to manage multiple workstreams.
• Experience developing operational procedures, playbooks and training materials.
• Strong analytical skills including performance tracking and budgeting.
• Ability to coordinate stakeholders across functions and regions.
• Excellent written and verbal communication.
• Proficiency with CRM systems, project management tools, and data reporting platforms.
• High proficiency in English and Korean for regular business communication.

Responsibilities

• Coordinate centralised operational support for regional relationship management and business development teams.
• Manage system access, onboarding, and training to ensure teams follow procedures.
• Develop and maintain operational playbooks, service standards, and SOPs.
• Coordinate customer case escalations and work with teams to resolve issues.
• Organise product training and maintain resources for business development and partner-facing teams.
• Coordinate budget requests, track expenditure, and manage payment approvals.
• Monitor operational performance, prepare reports, and identify efficiency improvements.
• Drive process standardisation across regions with BD, RM, and marketing teams.

Skills

Cross-functional coordination

Project management

Stakeholder management

Communication skills

CRM expertise

Data reporting

English and Korean proficiency

Education

Diploma from local polytechnic in Business Finance/Finance Informatics

Tools

CRM systems

Project management tools

Data reporting platforms

Job description

QUESS SELECTION & SERVICES PTE. LTD.

in Singapore seeks an experienced operations professional to coordinate centralized support for regional relationship management and business development teams, ensuring compliance with established procedures. You will develop and maintain operational playbooks, service standards, SOPs, organise product training, manage escalations, and coordinate budgets and payment approvals across regions.