Lead Centralised Operations Specialist (Contract Role)

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD.

in Singapore seeks an experienced operations professional to coordinate centralized support for regional relationship management and business development teams, ensuring compliance with established procedures. You will develop and maintain operational playbooks, service standards, SOPs, organise product training, manage escalations, and coordinate budgets and payment approvals across regions.

Qualifications

• Diploma from a local polytechnic in Business Finance or Finance Informatics is preferred.
• Minimum 5 years in business operations, sales operations, or regional operational support.
• Experience leading cross-functional initiatives and supporting customer-facing teams.
• Strong project management with ability to manage multiple workstreams.
• Experience developing operational procedures, playbooks and training materials.
• Strong analytical skills including performance tracking and budgeting.
• Ability to coordinate stakeholders across functions and regions.
• Excellent written and verbal communication.
• Proficiency with CRM systems, project management tools, and data reporting platforms.
• High proficiency in English and Korean for regular business communication.

Responsibilities

• Coordinate centralised operational support for regional relationship management and business development teams.
• Manage system access, onboarding, and training to ensure teams follow procedures.
• Develop and maintain operational playbooks, service standards, and SOPs.
• Coordinate customer case escalations and work with teams to resolve issues.
• Organise product training and maintain resources for business development and partner-facing teams.
• Coordinate budget requests, track expenditure, and manage payment approvals.
• Monitor operational performance, prepare reports, and identify efficiency improvements.
• Drive process standardisation across regions with BD, RM, and marketing teams.

Skills

Cross-functional coordination

Project management

Stakeholder management

Communication skills

CRM expertise

Data reporting

English and Korean proficiency

Education

Diploma from local polytechnic in Business Finance/Finance Informatics

Tools

CRM systems

Project management tools

Data reporting platforms

Job description

Responsibilities

• Coordinate centralised operational support for regional relationship management and business development teams.
• Manage system access, onboarding, and training to help teams work effectively and follow established procedures.
• Develop and maintain operational playbooks, service standards, and standard operating procedures.
• Coordinate customer case escalations and work with relevant teams to resolve operational issues.
• Organise product training and maintain resources for business development and partner-facing teams.
• Coordinate budget requests, track expenditure, and manage payment approval workflows.
• Monitor operational performance, prepare reports, and identify opportunities to improve efficiency and service quality.
• Drive process standardisation across regions, working closely with business development, relationship management, and marketing teams.

Requirements

• Minimum Diploma from a local Polytechnic in Business Finance / Finance Informatics highly preferred.
• At least 5 years of experience in business operations, sales operations, or regional operational support.
• Experience leading cross-functional initiatives and supporting customer-facing teams.
• Strong project management skills, with the ability to manage multiple workstreams and implement consistent processes.
• Experience developing operational procedures, playbooks, and training materials.
• Strong analytical skills, including performance tracking, budget monitoring, and reporting.
• Ability to coordinate stakeholders across functions and regions and resolve operational issues.
• Clear written and verbal communication skills.
• Proficiency with CRM systems, project management tools, and data reporting platforms.
• High professional proficiency in English and Korean (written and spoken) is required, as the role involves regular business communication with colleagues and clients who predominantly communicate in English and Korean. This is required as the role requires the explanation of technical concepts.

Nice to Have

• Experience supporting operations across multiple markets or regions.
• Familiarity with partner or influencer programme operations and event coordination.
• Experience improving workflows through automation and system enhancements.