Case Management & Admin Specialist (Hybrid)

BGC GROUP PTE. LTD.; Singapore; Hybrid; SGD 34,000 - 41,000; Full time

Job summary

BGC Group Pte. Ltd. is seeking a dedicated professional to support the administration and processing of financial assistance schemes in a hybrid Singapore-based role.

You will assess applications, manage appeals, liaise with stakeholders, and provide essential operational support to ensure smooth scheme performance. The role requires a degree, strong MS Office skills (especially Excel, Word, PowerPoint), and the ability to work independently while coordinating with multiple teams.

Qualifications

• Degree in any discipline; administrative or case management experience encouraged.
• Able to understand and apply policies, SOPs, and workflows accurately.
• Proficient with multiple systems and high-volume processing.
• Strong MS Office skills, especially Excel, Word and PowerPoint.
• Meticulous with attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills; able to work independently and in a team.

Responsibilities

• Assess applications against eligibility criteria and determine recommendations.
• Process online applications accurately using internal systems.
• Manage appeals from unsuccessful applicants and stakeholder enquiries.
• Liaise with childcare operators, social workers, parents, and others to verify information.
• Support mailbox management and route cases to the right team members.
• Provide administrative support for programme operations and related schemes.
• Verify information in case files and ensure record accuracy.
• Gather, collate and maintain data for reporting purposes.
• Prepare reports and presentations using Excel and PowerPoint.
• Perform other administrative and operational duties as assigned.

Skills

Attention to detail

Multitasking

Analytical thinking

Communication skills

Teamwork

Independent work

Education

Degree in any discipline

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

BGC Group Pte. Ltd. is seeking a dedicated professional to support the administration and processing of financial assistance schemes in a hybrid Singapore-based role.

You will assess applications, manage appeals, liaise with stakeholders, and provide essential operational support to ensure smooth scheme performance. The role requires a degree, strong MS Office skills (especially Excel, Word, PowerPoint), and the ability to work independently while coordinating with multiple teams.