Case Management & Administrative Officer (GOVT |Hybrid|12-Month Contract)

BGC GROUP PTE. LTD.; Singapore; Hybrid; SGD 34,000 - 41,000; Full time

Job summary

BGC Group Pte. Ltd. is seeking a dedicated professional to support the administration and processing of financial assistance schemes in a hybrid Singapore-based role.

You will assess applications, manage appeals, liaise with stakeholders, and provide essential operational support to ensure smooth scheme performance. The role requires a degree, strong MS Office skills (especially Excel, Word, PowerPoint), and the ability to work independently while coordinating with multiple teams.

Qualifications

• Degree in any discipline; administrative or case management experience encouraged.
• Able to understand and apply policies, SOPs, and workflows accurately.
• Proficient with multiple systems and high-volume processing.
• Strong MS Office skills, especially Excel, Word and PowerPoint.
• Meticulous with attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and communication skills; able to work independently and in a team.

Responsibilities

• Assess applications against eligibility criteria and determine recommendations.
• Process online applications accurately using internal systems.
• Manage appeals from unsuccessful applicants and stakeholder enquiries.
• Liaise with childcare operators, social workers, parents, and others to verify information.
• Support mailbox management and route cases to the right team members.
• Provide administrative support for programme operations and related schemes.
• Verify information in case files and ensure record accuracy.
• Gather, collate and maintain data for reporting purposes.
• Prepare reports and presentations using Excel and PowerPoint.
• Perform other administrative and operational duties as assigned.

Skills

Attention to detail

Multitasking

Analytical thinking

Communication skills

Teamwork

Independent work

Education

Degree in any discipline

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Job Description

We are seeking a detail-oriented and customer-focused individual to support the administration and processing of financial assistance and support schemes.

The successful candidate will be responsible for assessing applications, managing appeals and enquiries, liaising with various stakeholders, and providing administrative support to ensure efficient scheme operations.

Key Responsibilities

• Assess applications against established eligibility criteria and determine assistance recommendations where applicable.
• Process online applications accurately using multiple internal systems.
• Manage appeals from unsuccessful applicants and handle enquiries from stakeholders in a professional and timely manner.
• Liaise with childcare operators, social workers, parents, and other stakeholders to obtain or verify information required for application processing.
• Support mailbox management, including triaging emails and routing cases to relevant team members.
• Provide administrative support for programme operations and related schemes.
• Verify information submitted in case files and ensure accuracy of records.
• Gather, collate, and maintain data for reporting purposes.
• Prepare reports and presentations using Microsoft Excel and PowerPoint.
• Perform other administrative and operational duties assigned by management.

Requirements

• Degree in any discipline. Candidates with relevant administrative or case management experience are encouraged to apply.
• Able to understand and apply policies, guidelines, SOPs, and workflows accurately.
• Comfortable navigating multiple systems and processing high volumes of applications.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Meticulous with strong attention to detail and accuracy.
• Able to manage multiple priorities in a fast-paced environment.
• Good analytical and problem-solving skills.
• Strong interpersonal and communication skills with the ability to interact effectively with various stakeholders.
• Able to work independently while contributing effectively as part of a team.

Preferred Experience

• Administrative operations
• Case management or application processing
• Customer service or frontline support
• Appeals handling and stakeholder engagement
• Data verification and reporting

Contract Duration: 12 Months
Monthly Salary: $3,340
Working Arrangement: Hybrid

Successful applicants will be employed by BGC Group and assigned to our client’s project under a contract arrangement.