Care Coordinator (Administrative & Operations Support)

MING HWEE AGENCY; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Ming Hwee Agency is seeking a meticulous Care Coordinator in Singapore to manage documentation, travel arrangements, and liaison with overseas partners. You will ensure accuracy of MOM e-Service, insurance, and security bonds while supporting consultants in client onboarding.

The role emphasizes organized, detail-oriented administration and comfortable use of CRM systems; CEI certification is preferred or the willingness to attend training with company support.

Qualifications

• Experience in administrative, secretarial or operations roles preferred.
• EA experience is a bonus; CEI licensure preferred or willingness to obtain.
• Must be highly organized with strong attention to detail and multitasking ability.
• Proficient in Microsoft Office; comfortable learning CRM systems.

Responsibilities

• End-to-End Processing: manage documentation, MOM e-Service, insurance, and security bonds with 100% accuracy.
• Logistics & Travel Coordination: coordinate international flights, airport pickups, and local transport for training and check-ups.
• Embassy & Overseas Liaison: track contract verifications and pre-departure documentation.
• System & Data Management: keep CRM updated; track IPA approvals and flag delays.
• Client Support: assist clients with admin queries and onboarding processes.

Skills

Administrative experience

Secretarial skills

Operations coordination

CRM proficiency

Microsoft Office

Tools

Microsoft Office

CRM systems

Job description

About the Role

Are you the organized force behind a successful team? We are looking for a meticulous Care Coordinator to manage the operational heartbeat of our agency. You will ensure that every document, flight booking, and medical appointment is handled with precision, allowing our consultants to focus on their clients. This is a vital non-sales role that keeps our "Engine Room" running smoothly.

Key Responsibilities

• End-to-End Processing: Manage the full documentation lifecycle, including MOM work permit applications (e-Service), insurance purchasing, and security bond arrangements. You ensure 100% compliance with MOM regulations.

• Logistics & Travel Coordination: Be the master of schedules. You will coordinate international flight bookings, airport pick-ups, and local transport for SIP training and medical check-ups. You ensure all parties (employer, helper, driver) are informed and confirmed.

• Embassy & Overseas Liaison: Act as the bridge with our overseas partners. You will track embassy contract verifications, monitor "fit-to-fly" medical statuses, and ensure all pre-departure documentation is accurate.

• System & Data Management: Maintain our CRM database with real-time updates. You will scan and organize documents, track application statuses (IPA approvals), and flag any delays immediately.

• Client Support: Assist clients with administrative queries, appointment scheduling, and SingPass/MOM account registrations, ensuring they have a seamless onboarding experience.

Requirements

• Experience: Prior administrative, secretarial, or operations experience is preferred. Experience in an employment agency (EA) is a huge bonus.

• Licensure: CEI (KAH or Basic) certification is strongly preferred. Candidates without a CEI license must be willing to attend the course and pass the test (company support provided).

• Key Traits: Extremely organized with an eye for detail (you don't miss typos!). You can multitask effectively in a fast-paced environment and stay calm under pressure.

• Tech Skills: Proficient in Microsoft Office and comfortable learning new CRM systems.

• Values: You take pride in "behind-the-scenes" excellence and believe that accurate admin work is a form of care for our clients.