Care Coordinator

Ren Ci Hospital; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Ren Ci Hospital is seeking a dedicated professional to manage referrals and coordinate home care services including personal care, nursing, therapy, and medical escort. You will handle client data, referrals, and invoicing while ensuring timely service delivery and collaboration with a multi-disciplinary team.

The role requires a Diploma in Nursing/Allied Health, at least 3 years in ILTC, and strong MS Office skills, with emphasis on client focus and time management.

Qualifications

• Diploma in Nursing / Allied Health preferred.
• At least 3 years of ILTC sector experience.
• Able to use local languages and dialects.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Client-oriented, self-directed, independent yet able to work in a multi-disciplinary team and have good interpersonal and communication skills.
• Excellent time management, well organized and outcome focused.

Responsibilities

• Manage home care client database ensuring completeness and accuracy.
• Process home care referrals through ILTC referral system.
• Perform basic financial assessment for clients or next-of-kin and refer to social worker if needed.
• Conduct home visits to assess care needs.
• Coordinate referrals of services (home personal care, nursing, social work).
• Coordinate with volunteers to engage home care clients.
• Respond to complaints and feedback from clients and next-of-kin.
• Schedule deployment of care staff per client needs and frequency.
• Apply for Senior Mobility Fund and process monthly invoices for claims.
• Check and verify invoices monthly and submit data to ILTC and finance for processing.
• Collect data for reporting to management and regulatory authorities.
• Participate in quality improvement projects.

Skills

Interpersonal communication

Time management

Teamwork

Customer focus

Education

Diploma in Nursing / Allied Health

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Select how often (in days) to receive an alert:

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services.

Client Management

• Manage home care client data base to ensure completeness and accuracy.
• Process home care referrals through AIC referral system as point of liaison.
• Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required.
• Perform basic assessment of care needs for home care clients and conduct home visits where required.
• Coordinate internal and external referrals of services required (e.g. referring home personal care client for home nursing or medical social worker).
• Coordinate with volunteers to engage home care clients meaningfully.
• Respond to complaints and feedbacks from clients and next-of-kin.
• Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc.
• Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment.
• Check and verify invoices based on the services rendered every month.
• Submit relevant data to ILTC and finance department for processing of invoices every month.
• Collect relevant and accurate data for reporting to management and regulatory authorities.
• Participate in project work (e.g. quality improvement within department/organisation) to improve the quality of care and services to patients.
• Any other duties as assigned by reporting officer.

Job Requirements

• At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred.
• At least 3 year of working experience in ILTC sector.
• Able to use local languages and dialects.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills.
• Excellent time management skills, well organised and outcome focused.

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