Social Worker Associate/ Assistant

ST ANDREW'S MISSION HOSPITAL; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

ST ANDREW'S MISSION HOSPITAL is seeking a dedicated social worker to support residents across admission, psychosocial assessment, and end-of-life planning, working with nurses and families to design appropriate care plans.

The role covers intake screening, household committee engagement, government scheme applications, and coordination with external agencies, with emphasis on confidentiality and multidisciplinary collaboration.

Qualifications

• Diploma required in social sciences.
• Experience in healthcare/ILTC social work settings (2+ years).
• Ability to handle sensitive and confidential information with discretion.

Responsibilities

• Referral intake and screening in collaboration with Registered Nurse; complete social assessments.
• Provide emotional support to residents and families; manage day-to-day casework and referrals.
• Facilitate group activities and family/household meetings; support transition into facility.

Education

Diploma in Social Sciences

Job description

A. Administrative and Scheme-Related Support

• Referral Intake and Screening, collaborate with Registered Nurse to conduct intake screening for resident.
• Complete social assessment for general understanding of family situation
• Pick up cases which require further psychosocial-spiritual support
• Admission
• Touch base with new resident to check in on transition coping
• Respite Care / Receive urgent / planned respite cases
• Work with team to ensure admission and work with relevant agencies and families on long term plan e.g. permanent placement in NH or discharge arrangements
• Assist residents in applying for government financial assistance programmes, including:
  • Interim Disability Assistance Programme for the Elderly (IDAPE)
  • Eldershield Claims
  • Medical Fee Exemption Card (MFEC)
  • Medifund
  • ElderFund
  • CareShield Life / MediShield Life
  • Home Caregiving Grant
  • PGDAS
  • Silver Support Scheme
  • Other financial schemes as applicable

B. Psychosocial Support and Casework

• Conduct intake screenings jointly with the Registered Nurse, and complete social assessments to identify clients requiring further intervention.
• Provide emotional support to residents and their families.
• Manage day-to-day casework, including coordinating referrals and external resources.
• Facilitate group activities, festive celebrations, and outings to support social engagement.
• Plan and conduct Household Committee meetings to check in on residents' well-being.
• Engage new residents and families to support their transition into the facility.

C. Advanced Care Planning and End-of-Life Support

• Ensure clients have completed Advance Care Planning (ACP) and/or Preferred Plan of Care (PPC) where applicable.
• Initiate conversations on end-of-life preferences, including life reviews, final wishes, and funeral arrangements.
• Provide bereavement support and short-term counselling to grieving families; refer for further support as needed.
• Coordinate pro bono funeral arrangements for residents without next-of-kin (NOK).

D. Intervention

• Work closely with internal teams and external agencies to implement appropriate intervention plans.

E . General Duties

• Keep up to date with government schemes, social policies, and referral services to support clients effectively.
• Attend and contribute to multidisciplinary team meetings.
• Handle walk-in and public enquiries.
• Maintain accurate documentation in accordance with PDPA and organisational standards.
• Contribute to process improvements and team-based initiatives.
• Perform other related duties as assigned.

Qualification & Experience

• Diploma in Social Sciences
• At least 2 years of experience in Healthcare / ILTC social work settings
• Ability to handle sensitive and confidential information with discretion