Care Coordinator (1-yr Contract) - Woodlands

REN CI HOSPITAL; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) seeks a Client Management professional in Singapore to manage home care client data, coordinate referrals and assist in financial assessments. The role includes home visits, volunteer coordination, and participation in multidisciplinary care discussions.

The candidate should have a Diploma in Nursing or related field, with 4+ years of experience, preferably in ILTC, and strong MS Office skills. Weekend standby may be required.

Qualifications

• Diploma in Nursing / Allied Health / Psychology / Counselling / Social Work / Sociology / Community & Social Service (Eldercare) preferred.
• At least 4 years of working experience.
• Preferably 1 year of working experience in ILTC sector.

Responsibilities

• Manage home care client data base for completeness and accuracy.
• Process referrals through AIC referral system as liaison.
• Perform basic financial assessment for clients and refer to social worker if needed.
• Conduct home care needs assessments and home visits when required.
• Coordinate with volunteers to engage clients meaningfully.
• Participate in multi-disciplinary discussions to address social and clinical needs of clients.
• Respond to complaints and feedback from clients and next-of-kin.
• Schedule deployment of care staff according to preferred dates/times.
• Process invoices monthly for claims and payment; verify invoices.

Skills

Interpersonal skills

Communication skills

Team collaboration

Education

Diploma in Nursing/Allied Health/Psychology/Counselling/Social Work/Eldercare

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Client Management

• Manage home care client data base to ensure completeness and accuracy
• Process home care referrals through AIC referral system as point of liaison
• Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required
• Perform basic assessment of care needs for home care clients and conduct home visits where required
• Coordinate with volunteers to engage home care clients meaningfully
• Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients
• Respond to complaints and feedbacks from clients and next-of-kin

Administrative duties

• Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc
• Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment
• Check and verify invoices based on the services rendered every month
• Submit relevant data to ILTC and finance department for processing of invoices every month
• Collect relevant and accurate data for reporting to management and regulatory authorities
• Participate in project work to improve the quality of care and services to patients
• Identify service gaps in response to clients' needs and make recommendations to improve service provision of home care
• Any other duties as assigned by reporting officer.

Requirements:

• At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred
• At least 4 years of working experience
• Preferably 1 year of working experience in ILTC sector
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills
• Excellent time management skills, well organised and outcome focused
• Able to be on standby calls on weekends.