Executive (Home Personal Care)

TOUCH COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

TOUCH COMMUNITY SERVICES LIMITED is seeking a capable supervisor to lead a team of Care Associates delivering Enhanced Home Personal Care (HPC+) services tailored to each client’s needs in Singapore.

You will coach staff, manage rosters, monitor client well-being, and collaborate with internal teams and external partners to continuously improve care outcomes while ensuring compliance with policies and regulations.

Qualifications

• Diploma/Bachelor’s in Nursing/Social Work/Allied Health or related field.
• Experience in healthcare, eldercare, or community care with supervisory responsibilities preferred.
• Strong leadership, communication, and problem-solving skills.
• Familiarity with Singapore’s community care sector and regulations.

Responsibilities

• Supervise and coach a team of Care Associates to deliver HPC+ services.
• Manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism.
• Monitor client well-being, conduct assessments, and update care plans as needed.
• Collaborate with internal teams and external partners to address client needs.
• Coordinate with donors, volunteers and vendors to support home care needs.
• Maintain accurate service documentation and report submissions within deadlines.

Skills

Leadership

Communication

Problem solving

Coaching

Roster planning

Regulatory knowledge

Education

Diploma/Bachelor’s in Nursing/Social Work/Allied Health

Job description

Job Summary

This role is to supervise, coach and support a team of Care Associates to deliver safe, effective and person-centred Enhanced Home Personal Care (HPC+) services aligned to each client’s needs. Coordinate with internal teams, caregivers and external partners to deliver holistic support, monitor client well-being and continuously improve care outcomes.

Principal Responsibilities and Duties

Staff Management

• Identify capability gaps and ensure staff are equipped with the skills and knowledge to perform their duties through coaching and/or arranging relevant training.

• Monitor and review staff performance, provide timely feedback, and initiate performance improvement and/or disciplinary processes when required.

• Mediate and resolve conflicts between clients and staff, and within the team, in a professional and timely manner.

• Coach staff on rapport-building, service recovery and problem-solving to address potential issues early.

• Plan and manage staff rosters, allocate tasks and ensure service coverage during leave or absenteeism.

• Provide support and guidance to promote staff well-being, engagement and retention.

• Ensure compliance with organisational policies, service standards, and relevant regulatory requirements.

• Verify and submit staff claims, timesheets and leave applications accurately and on time.

• Maintain accurate service and operational documentation and submit required reports within stipulated timelines.

Client Care

• Conduct InterRAI Check-Up assessments for new clients and perform six-monthly reassessments to review client care plans.

• Assess client needs, recommend appropriate resources and interventions, and refer to internal and/or external service providers when required.

• Document assessments, risk factors, critical information, care plans and interventions in the required systems and formats.

• Collaborate with the multidisciplinary team and caregivers to monitor client progress, address emerging needs and improve well-being.

• Collaborate with external partners to support clients, advocate for their needs, and coordinate follow-ups where necessary.

• Identify and coordinate community resources (e.g., donors, volunteers, vendors) to support clients’ home maintenance and improvement needs.

• Co‑organise and support funded programmes/activities for clients in accordance with programme requirements.

• Prepare and submit timely case notes, programme updates and required service reports.

Vendor Management

• Coordinate and manage vendors engaged to provide additional care/support hours for clients.

Other responsibilities

• Handle community enquiries and referrals related to the HPC+ service.

• Perform Care Assessor, Care Planner and and Care Coordinator duties for the assigned sub-region, as required.

Essential Skills & Qualifications

• Diploma/Bachelor’s in Nursing/Social Work/Allied Health, or related field.

• Preferably with experience in healthcare, eldercare, or community care with supervisory responsibilities.

• Strong leadership, communication, and problem-solving skills.

• Familiarity with Singapore’s community care sector and regulations.