Care Coordinator

Ren Ci Hospital; Singapore; On-site; SGD 46,872 - 72,540; Full time

Job summary

Ren Ci Hospital is seeking a capable coordinator to manage referrals from AIC and community partners, ensuring a smooth admission process for home care clients requiring services such as Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort.

You will handle client data, perform basic financial assessments, conduct home visits where needed, and coordinate internal/external referrals with volunteers.

Qualifications

• Diploma/Advanced Diploma in relevant health/social care field preferred.
• At least 3 years of working experience in ILTC/long-term care settings.
• Ability to communicate in local languages/dialects.
• Proficient in MS Office (Word/Excel/PowerPoint/Outlook).
• Client-oriented, self-directed, and able to collaborate with a multidisciplinary team.

Responsibilities

• Manage home care referrals from AIC and community partners.
• Provide end-to-end case management for home care clients (HPC, home nursing, home therapy, medical escort).
• Maintain accurate client data and process referrals via systems.
• Perform basic financial assessment and refer to social worker if needed.
• Coordinate internal and external referrals and schedule care staff deployments.
• Process monthly invoicing and check invoices against services rendered for ILTC.

Skills

Client-focused

Time management

Interpersonal skills

Communication skills

Team collaboration

Education

Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare)

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients that require Home Personal Care, Home Nursing, Home Therapy, Home Medical and Medical Escort services.

Client Management

Manage home care client data base to ensure completeness and accuracy.

Process home care referrals through AIC referral system as point of liaison.

Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required.

Perform basic assessment of care needs for home care clients and conduct home visits where required.

Coordinate internal and external referrals of services required (e.g. referring home personal care client for home nursing or medical social worker).

Coordinate with volunteers to engage home care clients meaningfully.

Respond to complaints and feedbacks from clients and next-of-kin.

Manage and schedule deployment of care staff for clients based on their preferred date, time and frequency of service, etc.

Apply for Senior Mobility Fund for clients and process the invoices every month for claims and payment.

Check and verify invoices based on the services rendered every month.

Submit relevant data to ILTC and finance department for processing of invoices every month.

Collect relevant and accurate data for reporting to management and regulatory authorities.

Participate in project work (e.g. quality improvement within department/organisation) to improve the quality of care and services to patients.

Any other duties as assigned by reporting officer.

Job Requirements

At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred.

At least 3 year of working experience in ILTC sector.

Able to use local languages and dialects.

Proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills.

Excellent time management skills, well organised and outcome focused.