Cantonese Technical Support Specialist — Problem Solver

IDEXX LABORATORIES SINGAPORE PTE. LTD.

Singapore

On-site

SGD 36,000 - 58,000

Full time

14 days+

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Job summary

IDEXX Laboratories Singapore Pte. Ltd. is seeking a Customer Support Specialist to manage inbound/outbound channel activity and deliver high-standard support while using our coaching model to guide customers to positive outcomes.

The role emphasizes technical troubleshooting with IDEXX products, collaboration with teammates to cover channels, and proactive process improvements. Cantonese proficiency is required to liaise with Cantonese-speaking clients; MS Office, SAP and Salesforce experience

Qualifications

Cantonese language proficiency required.
Minimum 2 years of customer service experience preferred.
Product support experience preferred.
Proficiency in Microsoft packages essential.

Responsibilities

Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals.
Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a positive outcome.
Demonstrates strong problem-solving skills, along with advanced knowledge of IDEXX products and services, providing highly effective technical troubleshooting to customers and internal stakeholders.
Able to work independently and as part of a team, engaging our customer-facing ecosystem and other resources as needed to resolve complex customer issues.