Cantonese-Speaking Technical Support Specialist

IDEXX Laboratories; Singapore; On-site; SGD 60,000 - 76,000; Full time

Job summary

IDEXX Laboratories in Singapore is hiring a Cantonese-speaking Customer Support Specialist to manage inbound and outbound contact channels, provide high-quality technical troubleshooting, and ensure customer satisfaction.

You will work with the team to cover channels, adhere to coaching models, and resolve complex issues using IDEXX products and services. Strong communication and problem-solving are essential, with SAP/Salesforce familiarity a plus.

Qualifications

• Cantonese language proficiency required (spoken in client interactions).
• Minimum 2 years of customer service experience preferred.
• Product support experience is preferred.
• Proficiency in Microsoft Office applications is essential.
• Familiarity with Salesforce or SAP is advantageous.

Responsibilities

• Provide inbound and outbound contact channel support with high-quality technical troubleshooting.
• Collaborate with teammates to ensure coverage and achieve team SLA and goals.
• Demonstrate strong interpersonal skills to deliver top-tier customer support.
• Record interactions accurately in Salesforce and follow up on resolutions.
• Identify trends and share knowledge to improve tools, processes and training.

Skills

Cantonese

Customer service

Communication

Education

Tertiary qualifications or equivalent experience

Tools

Salesforce

Microsoft Office

SAP

Job description

IDEXX Laboratories in Singapore is hiring a Cantonese-speaking Customer Support Specialist to manage inbound and outbound contact channels, provide high-quality technical troubleshooting, and ensure customer satisfaction.

You will work with the team to cover channels, adhere to coaching models, and resolve complex issues using IDEXX products and services. Strong communication and problem-solving are essential, with SAP/Salesforce familiarity a plus.