Customer Support Representative

IDEXX LABORATORIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

IDEXX Singapore is seeking a customer-focused professional to partner with veterinary clinics, provide support, guidance, and solutions that help customers maximize the value of IDEXX products and services.

In this role, you'll build relationships, resolve issues, drive customer satisfaction, and collaborate with cross-functional teams to deliver an exceptional customer experience. Cantonese proficiency is essential to liaise with Hong Kong clients.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Proficiency in Cantonese to liaise with Hong Kong clients.
• Proven ability to build and manage customer relationships.
• Strong communication and negotiation skills.
• Experience achieving customer success objectives.
• Willingness to travel.

Responsibilities

• Build partnerships with veterinary practices and act as trusted advisor.
• Understand customer needs and recommend IDEXX solutions.
• Promote IDEXX instruments, tests, services, and offerings.
• Drive growth through new and existing accounts.
• Educate clinics on IDEXX products and initiatives.
• Collaborate with internal teams to deliver an exceptional customer experience.
• Manage inquiries, resolve issues, and coordinate support.
• Maintain technical and industry knowledge to support customers.
• Represent IDEXX values in every interaction.
• Support territory planning and sales administration activities.

Skills

Cantonese proficiency

Customer relationship management

Communication

Negotiation

Analytical skills

Teamwork

Organizational skills

Travel readiness

Education

Bachelor's degree or equivalent

Job description

At IDEXX, we create clarity for veterinary professionals through innovative diagnostics, technology, and services that help improve animal health. We're looking for a customer-focused professional who enjoys building relationships, solving problems, and helping customers succeed.

In this role, you'll partner closely with veterinary clinics and hospitals, providing support, guidance, and solutions that help customers maximize the value of IDEXX products and services. You'll play an important role in driving customer satisfaction, growing business relationships, and supporting the continued success of our diagnostic solutions.

What You'll Do

• Build strong partnerships with veterinary practices and become a trusted advisor to your customers.
• Understand customer needs and recommend diagnostic solutions that support their clinical and business goals.
• Promote and support IDEXX diagnostic instruments, tests, services, and reference laboratory offerings.
• Drive growth through new customer acquisition and development of existing accounts.
• Educate and train veterinary clinic teams on IDEXX products, services, and initiatives.
• Collaborate with internal specialists and cross-functional teams to deliver an exceptional customer experience.
• Manage customer inquiries, resolve issues, and coordinate support when needed.
• Maintain a high level of technical and industry knowledge to effectively support customers.
• Represent IDEXX's mission, values, and commitment to customer success in every interaction.
• Support territory planning, account management, and sales administration activities.

What You Bring

• Bachelor's degree or an equivalent combination of education and experience.
• Proficient in Cantonese language - as the role requires this incumbent to liaise directly with Hong Kong local clients that speak only Cantonese.
• Proven ability to build, develop, and manage customer relationships.
• Strong communication, influencing, and negotiation skills.
• Experience achieving business, sales, or customer success objectives.
• A customer-first mindset with the ability to identify needs and develop tailored solutions.
• Strong collaboration and teamwork skills.
• Excellent organization, attention to detail, and ability to manage multiple priorities.
• Analytical skills and the ability to interpret customer and business data.
• Veterinary industry or veterinary diagnostics experience is advantageous.
• Valid driver's license and willingness to travel as required.

Why IDEXX?

At IDEXX, you'll be part of a global team dedicated to advancing animal health and delivering meaningful outcomes for customers. We foster a collaborative environment where diverse perspectives are valued, continuous learning is encouraged, and every team member has the opportunity to make an impact.

If you're passionate about building customer relationships, delivering value, and helping veterinary teams provide exceptional care, we'd love to hear from you.

Let's create clarity together.