Cantonese-Speaking Veterinary Customer Success Advisor

IDEXX LABORATORIES SINGAPORE PTE. LTD.; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Résumé du poste

IDEXX Singapore is seeking a customer-focused professional to partner with veterinary clinics, provide support, guidance, and solutions that help customers maximize the value of IDEXX products and services.

In this role, you'll build relationships, resolve issues, drive customer satisfaction, and collaborate with cross-functional teams to deliver an exceptional customer experience. Cantonese proficiency is essential to liaise with Hong Kong clients.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Proficiency in Cantonese to liaise with Hong Kong clients.
• Proven ability to build and manage customer relationships.
• Strong communication and negotiation skills.
• Experience achieving customer success objectives.
• Willingness to travel.

Responsabilités

• Build partnerships with veterinary practices and act as trusted advisor.
• Understand customer needs and recommend IDEXX solutions.
• Promote IDEXX instruments, tests, services, and offerings.
• Drive growth through new and existing accounts.
• Educate clinics on IDEXX products and initiatives.
• Collaborate with internal teams to deliver an exceptional customer experience.
• Manage inquiries, resolve issues, and coordinate support.
• Maintain technical and industry knowledge to support customers.
• Represent IDEXX values in every interaction.
• Support territory planning and sales administration activities.

Connaissances

Cantonese proficiency

Customer relationship management

Communication

Negotiation

Analytical skills

Teamwork

Organizational skills

Travel readiness

Formation

Bachelor's degree or equivalent

Description du poste

IDEXX Singapore is seeking a customer-focused professional to partner with veterinary clinics, provide support, guidance, and solutions that help customers maximize the value of IDEXX products and services.

In this role, you'll build relationships, resolve issues, drive customer satisfaction, and collaborate with cross-functional teams to deliver an exceptional customer experience. Cantonese proficiency is essential to liaise with Hong Kong clients.