Call Centre Officer (6 months contract)

Wilson Parking (Singapore) Pte Ltd; Singapore; On-site; SGD 17,000 - 22,000; Part time

Job summary

Wilson Parking (Singapore) Pte Ltd is seeking a customer service assistant to handle incoming carpark inquiries via intercom and hotline, provide information on pricing and availability, and identify and escalate issues. You will monitor entrance and exit via CCTV, assist customers under pressure, and perform ad hoc duties assigned by supervisors.

12-hour shifts, basic computer knowledge, and the ability to multitask in a fast-paced environment are required.

Qualifications

• Must be able to perform 12 hours shift duties
• Basic computer knowledge
• Able to multitasks and work in an intense environment

Responsibilities

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
• Identify and elevate any carpark issue
• Provide information to customers for any carparks enquiries like pricing, availability etc
• Research, identify and resolve customer complaints by understanding the root of the problem
• Monitoring of carpark entrance / exit condition via CCTV cameras
• Ad hoc duties assigned by superior and managers

Skills

Customer service

Communication skills

Multitasking

Job description

Responsibilities

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
• Identify and elevate any carpark issue.
• Provide information to customers for any carparks enquiries like pricing, availability etc
• Research, identify and resolve customer complaints by understanding the root of the problem
• Monitoring of carpark entrance / exit condition via CCTV cameras
• Ad hoc duties assigned by superior and managers

Requirements

• Must be able to perform 12 hours shift duties
• Basic computer knowledge
• Able to multi-tasks and work in an intense environment