Customer Experience & Parking Operations Specialist

LHN PARKING PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

LHN PARKING PTE. LTD. is seeking a Customer Relations Officer to deliver exceptional service to clients and resolve issues efficiently. You will troubleshoot technical problems, communicate clearly, and maintain smooth operations across car park facilities in Singapore.

The role requires flexibility for varying shifts, including weekends and holidays, and a proactive approach to customer satisfaction and team collaboration. Training will be provided to handle EPS equipment and site policies.

Qualifications

• Customer-service oriented with a passion for helping clients.
• Able to troubleshoot basic technical issues on-site.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Willingness to work varying shifts, including weekends and holidays.

Responsibilities

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and carpark system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.
• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.

Skills

Customer service

Troubleshooting

Communication

Interpersonal skills

Teamwork

Time management

Flexibility

Job description

LHN PARKING PTE. LTD. is seeking a Customer Relations Officer to deliver exceptional service to clients and resolve issues efficiently. You will troubleshoot technical problems, communicate clearly, and maintain smooth operations across car park facilities in Singapore.

The role requires flexibility for varying shifts, including weekends and holidays, and a proactive approach to customer satisfaction and team collaboration. Training will be provided to handle EPS equipment and site policies.