Customer Relations Officer (Call Centre)

LHN Group Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

LHN Group Pte Ltd is seeking a Customer Relations Officer to deliver exceptional service to clients and ensure smooth operation of our car park facilities in Singapore. You will be the first point of contact for inquiries, handle feedback, and assist with incident resolution and policy information.

The role requires excellent communication, problem-solving skills, and the ability to work independently or as part of a team, including weekends and holidays as shifts vary.

Qualifications

• Excellent customer service and conflict resolution skills.
• Ability to troubleshoot basic technical issues.
• Clear communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritise tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and carpark system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate problem-solving and conflict resolution skills to ensure customer satisfaction.
• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car park policies and regulations.
• Complete any other tasks assigned by the supervisor to support operations.

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and carpark system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car park policies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.
  

Qualifications and Skills:

• Strong customer service skills and a passion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritise tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.