Customer Service Officer

CBRE Group, Inc.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A global real estate and management services firm in Singapore is seeking a Customer Service Officer to provide information and resolve daily inquiries related to products and services. The role involves handling service requests through various channels, managing call systems, and coordinating emergency actions. The ideal candidate should possess a diploma or higher qualification, along with solid communication and organizational skills. Proficiency in Microsoft Office is essential.

Qualifications

• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Handle service requests via hotline, emails, and other means.
• Respond to emergency calls and coordinate actions.
• Manage all aspects of season parking and car park operations.

Skills

Communication skills

Organizational skills

Basic math skills

Education

Diploma/Higher NITEC or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About the Role

As a CBRE Customer Service Officer, you will provide information and resolve day-to-day issues in response to inquiries about products and services. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You’ll Do

• Handle all service requests via hotline, emails, and other means; handle complaints, feedback, incidents etc. relating to the services/operation.
• Handle notification of faults/breakdowns and complaints.
• Set up, manage, and use the call management system for caller identification, call tracking, voice recording, analysis and reporting.
• Respond to emergency calls, coordinate appropriate actions, and notify relevant parties.
• Manage all aspects of season parking and car park operations, including potential traffic/parking violation enforcement.
• Process bookings for meeting rooms, function halls, and parking (seasonal and visitor).
• Process security clearances, passes (e.g. Term Pass, Entry Pass), and providing escort for contractors and visitors.
• Record all service requests, complaints and feedback into the CMMS and SAP system.

What You’ll Need

• Diploma/Higher NITEC or its equivalent, with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.