Call Centre Officer (6 months contract)

WILSON PARKING (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

WILSON PARKING (SINGAPORE) PTE. LTD. is seeking a customer service-oriented individual to handle carpark intercom and hotline inquiries, identify issues, and provide pricing and availability information.

You will research and resolve customer complaints by understanding the root cause and monitor entrances/exits via CCTV. The role requires basic computer knowledge, the ability to multitask, and the stamina for 12-hour shifts in a fast-paced environment.

Qualifications

• Must be able to perform 12 hours shift duties.
• Basic computer knowledge required.
• Able to multi-task and work in an intense environment.

Responsibilities

• Answer incoming carpark intercom and general hotline inquiries from customers.
• Identify and elevate carpark issues.
• Provide information on pricing, availability and other enquiries.
• Research, identify and resolve customer complaints by understanding the root cause.
• Monitor carpark entrance/exit condition via CCTV cameras.
• Ad hoc duties assigned by supervisor and managers.

Skills

Customer service

Communication

Multitasking

Basic computer knowledge

Tools

Basic computer knowledge

Job description

Responsibilities

• Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
• Identify and elevate any carpark issue.
• Provide information to customers for any carparks enquiries like pricing, availability etc
• Research, identify and resolve customer complaints by understanding the root of the problem
• Monitoring of carpark entrance / exit condition via CCTV cameras
• Ad hoc duties assigned by superior and managers

Requirements

• Must be able to perform 12 hours shift duties
• Basic computer knowledge
• Able to multi-tasks and work in an intense environment