Cafe Team Lead: Service, Quality & Ops

M CHAIN STORES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

M CHAIN STORES PTE. LTD. in Singapore is seeking a hands-on operations supervisor to oversee frontline staff, manage hiring, training, and scheduling shifts, and ensure smooth day-to-day operations.

You will monitor customer service quality, control inventory, enforce hygiene and safety standards, handle cash, generate sales and stock reports, and work to minimize wait times while maintaining health guidelines. This role offers growth opportunities within a diverse team.

Qualifications

• Team Management: Supervising and coordinating staff activities, including hiring, training, and scheduling shifts.
• Customer Service: Maintaining excellent customer service, handling inquiries, and resolving complaints efficiently.
• Inventory Management: Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
• Quality Control: Ensuring products meet company standards and comply with health and safety regulations.
• Operational Efficiency: Optimizing workflow to maximize efficiency and minimize waiting times for customers.
• Cash Management: Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
• Hygiene and Safety: Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
• Reporting: Preparing reports on sales performance, inventory levels, and staff productivity for management review.

Responsibilities

• Supervising and coordinating the activities of staff, including hiring, training, and scheduling shifts.
• Ensuring excellent customer service standards are maintained, handling customer inquiries, and resolving complaints efficiently.
• Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
• Ensuring that all products meet company standards and comply with health and safety regulations.
• Optimizing workflow processes to maximize efficiency and minimize waiting times for customers.
• Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
• Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
• Preparing reports on sales performance, inventory levels, and staff productivity for management review.

Job description

M CHAIN STORES PTE. LTD. in Singapore is seeking a hands-on operations supervisor to oversee frontline staff, manage hiring, training, and scheduling shifts, and ensure smooth day-to-day operations.

You will monitor customer service quality, control inventory, enforce hygiene and safety standards, handle cash, generate sales and stock reports, and work to minimize wait times while maintaining health guidelines. This role offers growth opportunities within a diverse team.