Cafe Operations Lead: Growth & Coffee Excellence

Recruit Haus Pte Ltd; Singapore; Remote; SGD 47.000 - 69.000; Vollzeit

Zusammenfassung

Recruit Haus Pte Ltd in Singapore seeks a Retail Store Manager to lead Harbour Front café operations (coffee, pastries, F&B). The role is full-time, on-site, and focuses on delivering excellent customer service and sustainable profitability.

You will manage daily operations, supervise staff, ensure coffee quality and safety standards, control costs, optimise scheduling, and foster a high-performing team to enhance guest experience.

Qualifikationen

• Diploma or Certificate in F&B, Hospitality, Business or related field preferred.
• 3–5 years of café/F&B operations with P&L responsibilities.
• Strong customer service orientation with a passionate, energetic, and people-centric personality.
• Strong operational, communication and team management skills in a fast-paced environment.
• Hands-on knowledge of coffee equipment operations with basic troubleshooting and maintenance capabilities.
• Positive leadership mindset with the ability to coach teams, foster collaboration, and drive a growth mindset culture.

Aufgaben

• Lead and manage café operations in line with SOPs and regulatory requirements.
• Operationally hands-on during service periods to support front-of-house operations, beverage preparation, and customer service excellence.
• Drive business performance by managing daily sales, labour, and operating costs, analysing performance trends, and implementing actions to achieve sales and profitability targets.
• Oversee beverage and food preparation standards, ensuring consistency in coffee quality, presentation, speed of service, and overall customer experience.
• Manage manpower planning and scheduling, ensuring optimal staffing levels, team productivity, and operational efficiency during peak periods.
• Possess hands-on technical knowledge of coffee equipment, including coffee machines and grinders, and support basic troubleshooting, calibration, and preventive maintenance to minimise operational downtime.
• Build and lead a high-performing team by coaching staff, fostering a growth mindset culture, and driving engagement.
• Ensuring compliance with food safety, hygiene, and workplace safety standards and continuous improvement projects to enhance café performance and customer experience.

Kenntnisse

Customer service

People management

Communication

Leadership

P&L management

Ausbildung

Diploma or Certificate in F&B / Hospitality / Business

Tools

Coffee equipment handling

Preventive maintenance basics

Jobbeschreibung

Recruit Haus Pte Ltd in Singapore seeks a Retail Store Manager to lead Harbour Front café operations (coffee, pastries, F&B). The role is full-time, on-site, and focuses on delivering excellent customer service and sustainable profitability.

You will manage daily operations, supervise staff, ensure coffee quality and safety standards, control costs, optimise scheduling, and foster a high-performing team to enhance guest experience.