Business Support (1 year contract | Project Administration) DT

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. is seeking an administrative/operations professional in Singapore to manage mailboxes, ensure accurate daily reports for NB, Endorsements, and Refunds, and support the Sales team with aftersales inquiries.

The role emphasizes attention to detail, strong written communication, and proficiency in Microsoft Office. The candidate will also consolidate feedback from Producers, help streamline workflows, and participate in basic system testing during updates, contributing to

Qualifications

• Minimally 1 year of relevant experience in an administrative or operations capacity.
• Prior experience in the insurance industry is a strong advantage.

Responsibilities

• Mailbox Management & Issue Resolution: Oversee the FWB mailbox and track/resolution for rejection cases.
• Daily Reporting & Quality Assurance: Review daily NB, Endorsements, and Refunds reports for accuracy.
• Sales & Auto Support: Handle general inquiries via Auto mailbox and provide email-based support to Sales for aftersales/collection requests.
• Feedback Consolidation: Gather and synthesize Producer feedback on FWB products and system functionalities for improvements.
• Process Optimization: Collaborate to identify bottlenecks and streamline workflows for better user experience.
• System Testing & Rollout: Assist in testing and document/report bugs during new system updates.

Skills

Excel

Word

Written communication

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

Key Responsibilities

• Mailbox Management & Issue Resolution:Oversee the FWB mailbox, taking ownership of effectively tracking and resolving rejection cases.

• Daily Reporting & Quality Assurance:Review daily reports for New Business (NB), Endorsements, and Refunds to ensure all transactions are processed accurately.

• Sales & Auto Support:Manage general inquiries via the Auto mailbox and provide email-based support to the Sales Team for aftersales and collection requests.

• Feedback Consolidation:Gather and synthesize feedback from Producers regarding FWB products and system functionalities to inform future improvements.

• Process Optimization:Collaborate with the project team to identify operational bottlenecks and pain points, helping to streamline workflows and enhance the user experience.

• System Testing & Rollout:Support the implementation of new system updates by participating in basic testing and documenting/reporting any bugs.

Requirements

• Minimally 1 year of relevant experience in an administrative or operations capacity. (Prior experience in the insurance industry is a strong advantage)

• Core Skills:

  • Excellent written communication skills

  • High attention to detail, particularly when managing and analyzing reports.

  • Solid proficiency in Microsoft Office Suite (especially Excel and Word).