Business Support Admin Assistant (1 year contract)

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. in Singapore is seeking an administrative/project-support professional to manage mailboxes, report on NB/Endorsements/Refunds, and assist the Sales team with afersales inquiries.

You will gather feedback from Producers, help optimize processes, and participate in basic testing of new system updates, while contributing to efficient daily operations and customer service excellence.

Qualifications

• 1 year of experience in administrative or project management.
• Insurance industry experience is a strong advantage.
• Proficiency in Excel and Word is required.

Responsibilities

• Mailbox management and issue resolution for tracking rejection cases.
• Review daily NB, Endorsements, and Refunds reports for accuracy.
• Provide email-based support to Sales team for aftersales and collection requests.
• Consolidate feedback from Producers on FWB products and systems.
• Identify bottlenecks and help streamline workflows to improve user experience.
• Support system updates by basic testing and reporting bugs.

Skills

Written communication

Attention to detail

Self-motivated learner

Tools

Excel

Word

MS Office Suite

Job description

Key Responsibilities

• Mailbox Management & Issue Resolution:Oversee the FWB mailbox, taking ownership of effectively tracking and resolving rejection cases.

• Daily Reporting & Quality Assurance:Review daily reports for New Business (NB), Endorsements, and Refunds to ensure all transactions are processed accurately.

• Sales & Auto Support:Manage general inquiries via the Auto mailbox and provide email-based support to the Sales Team for aftersales and collection requests.

• Feedback Consolidation:Gather and synthesize feedback from Producers regarding FWB products and system functionalities to inform future improvements.

• Process Optimization:Collaborate with the project team to identify operational bottlenecks and pain points, helping to streamline workflows and enhance the user experience.

• System Testing & Rollout:Support the implementation of new system updates by participating in basic testing and documenting/reporting any bugs.

Requirements

• Minimally 1 year of relevant experience in an administrative or project management capacity. (Prior experience in the insurance industry is a strong advantage)

• Core Skills:

  • Excellent written communication skills

  • High attention to detail, particularly when managing and analyzing reports.

  • Solid proficiency in Microsoft Office Suite (especially Excel and Word).

• A proactive, self-motivated learner with a genuine interest in how business processes and technology intersect to drive efficiency.