Business Banking Service Lead - 12-Month Contract

OCBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

OCBC is hiring a Business Banking Service Manager to be stationed at the Centre Branch in Singapore. You will handle walk-in corporate customers on account opening, internet banking, and trade or credit related products for small businesses, while ensuring compliance with internal procedures and regulatory guidelines.

You will review customer accounts, resolve queries professionally, and collaborate with internal partners to improve operational efficiency and customer experience.

Qualifications

• Experience in frontline banking or customer-facing roles is preferred.
• Ability to perform enhanced screenings and due diligence for KYC reviews.
• Strong written and verbal communication in bilingual contexts.
• Customer-centric mindset with focus on service quality.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide servicing support to hotline, branches, operations for Emerging Business.
• Engage customers professionally with regards to accounts/facilities updates and queries.
• Conduct documental checks and handle exception approvals for corporate customers’ transactions.
• Perform enhanced screenings and due diligence Know-Your-Customer (KYC) checks during account reviews and triggers.
• Collaborate with internal partners to carry out workflows to support our customers.

Skills

Customer service

KYC

Regulatory compliance

Communication

Fresh graduates welcome

Job description

OCBC is hiring a Business Banking Service Manager to be stationed at the Centre Branch in Singapore. You will handle walk-in corporate customers on account opening, internet banking, and trade or credit related products for small businesses, while ensuring compliance with internal procedures and regulatory guidelines.

You will review customer accounts, resolve queries professionally, and collaborate with internal partners to improve operational efficiency and customer experience.