Business Banking Service Manager (12 months contract)– Emerging Business Customer Service Unit

OCBC Group; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible benefits

Community initiatives

Professional development

Résumé du poste

OCBC Bank in Singapore is seeking a Business Banking Service Manager stationed at the Centre Branch to service walk-in corporate customers, handling account openings, updates, Internet banking, and trade or credit products for small businesses. You will review customer accounts for compliance, work independently, and take ownership of issues while maintaining strong product knowledge.

The role emphasizes customer-centric service and process improvements within Emerging Business.

Qualifications

• Confident and presentable with good written and verbal communication skills; bilingual preferred.
• Able to work independently and under pressure with the ability to retain huge amount of product and service knowledge.
• Possess a customer excellence mindset, consistently prioritizing customer satisfaction and service quality.
• Effective team player with initiative.
• Good problem-solving skills, meticulous and a keen eye for details.
• Experience in frontline roles will be an added advantage.
• Fresh graduates are welcome to apply.

Responsabilités

• Provide servicing support to hotline, branches, operations for Emerging Business.
• Engage customers professionally with regards to accounts/facilities updates and queries.
• Conduct documental checks and handle exception approvals for corporate customers’ transactions.
• Perform enhanced screenings and due diligence.
• Know-Your-Customer (KYC) checks during account reviews and triggers.
• Collaborate with internal partners to carry out workflows to support our customers.

Connaissances

Communication

Customer service

Team player

Problem solving

Frontline experience

Description du poste

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

Job Description

The Business Banking Service Manager will be stationed at the Centre Branch handling walk‑in corporate customers on enquiry relating to account opening, updates, Internet banking, and trade or credit related products for small businesses. While servicing customers, you are also required to review customer accounts and transactions according to the organization's procedures, and within regulatory and compliance guidelines. You will need to work independently and take ownership of issues, handle customers’ queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience. You will be based in Singapore and reports into the Customer Service Unit within Emerging Business. On‑the‑job training will be provided with closed guidance from the unit’s Team Leader or an experience Service Manager to facilitate understanding of internal banking processes and appropriate customer communications.

Responsibilities

• Provide servicing support to hotline, branches, operations for Emerging Business
• Engage customers professionally with regards to accounts/facilities updates and queries
• Conduct documental checks and handle exception approvals for corporate customers’ transactions
• Perform enhanced screenings and due diligence
• Know‑Your‑Customer (KYC) checks during account reviews and triggers
• Collaborate with internal partners to carry out workflows to support our customers

Requirements

• Confident and presentable with good written and verbal communication skills; bilingual preferred
• Able to work independently and under pressure with the ability to retain huge amount of product and service knowledge
• Possess a customer excellence mindset, consistently prioritizing customer satisfaction and service quality
• Effective team player with initiative
• Good problem‑solving skills, meticulous and a keen eye for details
• Experience in front‑line roles will be an added advantage
• Fresh graduates are welcome to apply

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry‑leading learning and professional development opportunities.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here

Company Overview

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.