Corporate Banking Service Lead — Client Experience

OCBC Bank; Singapore; Sur place; SGD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible benefits

Community initiatives

Professional development

Résumé du poste

OCBC Bank in Singapore is seeking a Business Banking Service Manager stationed at the Centre Branch to service walk-in corporate customers, handling account openings, updates, Internet banking, and trade or credit products for small businesses. You will review customer accounts for compliance, work independently, and take ownership of issues while maintaining strong product knowledge.

The role emphasizes customer-centric service and process improvements within Emerging Business.

Qualifications

• Confident and presentable with good written and verbal communication skills; bilingual preferred.
• Able to work independently and under pressure with the ability to retain huge amount of product and service knowledge.
• Possess a customer excellence mindset, consistently prioritizing customer satisfaction and service quality.
• Effective team player with initiative.
• Good problem-solving skills, meticulous and a keen eye for details.
• Experience in frontline roles will be an added advantage.
• Fresh graduates are welcome to apply.

Responsabilités

• Provide servicing support to hotline, branches, operations for Emerging Business.
• Engage customers professionally with regards to accounts/facilities updates and queries.
• Conduct documental checks and handle exception approvals for corporate customers’ transactions.
• Perform enhanced screenings and due diligence.
• Know-Your-Customer (KYC) checks during account reviews and triggers.
• Collaborate with internal partners to carry out workflows to support our customers.

Connaissances

Communication

Customer service

Team player

Problem solving

Frontline experience

Description du poste

OCBC Bank in Singapore is seeking a Business Banking Service Manager stationed at the Centre Branch to service walk-in corporate customers, handling account openings, updates, Internet banking, and trade or credit products for small businesses. You will review customer accounts for compliance, work independently, and take ownership of issues while maintaining strong product knowledge.

The role emphasizes customer-centric service and process improvements within Emerging Business.