Business Analyst

AIA Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

AIA Singapore is seeking a skilled Business Analyst to partner with technology teams and insurance stakeholders. You will translate business needs into actionable requirements, manage user stories and acceptance criteria, and validate solutions through UAT and deployment verification.

The role requires strong SDLC discipline, risk awareness, and experience with tools like Jira, Confluence, and SQL. A background in Group Insurance is advantageous, with a focus on delivering sustainable digital

Qualifications

• Diploma or Degree in Business, Information Technology, or related disciplines.
• Professional qualification in Group Insurance (CII/LOMA) is a plus.
• Minimum 5 years as a Business Analyst in technology or systems support.

Responsibilities

• Provide insurance business domain expertise to analyze needs and drive tech solutions.
• Collaborate with business users, tech teams, and vendors across production support and projects.
• Scope requirements, analyze impacts, and deliver user stories and test plans.
• Review functional specs to ensure alignment with user needs.
• Own functional deliverables and facilitate UAT and deployment verification.
• Identify risks, dependencies, and opportunities for process optimization.

Skills

Business Analysis

Stakeholder Mgmt

SDLC

SQL

Education

IT/Business Degree

Tools

Jira

Confluence

MS SQL

MS Office

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

The Business Analyst serves as a key functional partner within the Technology team, providing insurance business domain expertise to analyse business needs, assess impacts, and drive effective technology solutions that support business objectives. The role requires close collaboration with business users, technology teams, and vendors across production support, enhancement initiatives, and project delivery.

What You’ll Be Doing

• Support existing AIAS employee benefits administration systems, including production support, BAU enhancements and project implementations.
• Partner with business stakeholders to understand business requirements, operational challenges, enhancement requests, and production issues.
• Drive business requirement scoping and analysis sessions, ensuring user requirements are clearly defined, adequately challenged, documented, and delivered within agreed timelines.
• Perform impact analysis across systems, processes, and integrations, and recommend practical, scalable, and sustainable solution options aligned with business and technology objectives.
• Analyze and review functional specification documents prepared by the technical team to ensure technical solution accurately meets and fully addresses all user requirements.
• Own and manage functional deliverables, including user requirements/user stories, process flows, test scenarios, and test plans.
• Conduct functional validation and QA testing before release to business users for UAT and support pre-production and post-production deployment verification.
• Facilitate requirement sign-offs, UAT sign-offs, and other project deliverables with business stakeholders.
• Proactively identify risks, dependencies, improvement opportunities and areas for process optimization. Risks to elevate to manager for implementing controls to effectively manage the risk.
• Understand and adhere to the company's SDLC, quality procedures, security standards, risk management, and compliance requirements.
• Contribute to digital transformation, automation, and innovation initiatives, including exploring opportunities to leverage AI and Generative AI capabilities where applicable.

What We Are Looking For

• Diploma or Degree in Business, Information Technology, or related disciplines
• Professional qualification in Group Insurance, i.e. Chartered Institute of Insurance (CII), Life Office Management Association (LOMA), will be an added advantage.
• Minimum 5 years of relevant experience as a Business Analyst within Technology application development, or system support environments.
• Strong domain knowledge in insurance preferably Group Insurance.
• Experience supporting business applications, production incidents, enhancement initiatives and project delivery throughout the SDLC.
• Requires in-depth experience in Group Insurance, best practice and skills in own discipline.
• Strong communication/interpersonal, stakeholder management, and facilitation skills.
• Ability to work independently and proactively in managing multiple priorities, meet deadlines, and adapt effectively to changing requirements.
• Strong analytical and problem-solving skills, with the ability to assess business needs and evaluate practical solution options.
• Strong attention to detail and commitment to quality with positive attitude and willingness to go the extra mile when required.
• Articulate and proficient in written and spoken English.
• Hands-on experience technology skills, such as MS SQL, Jira, Confluence, MS Office, file transfer with encryption, and understanding IT security and data protection requirements.
• Exposure to AI, Generative AI initiatives, process automation, or digital innovation programmes will be an added advantage.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!