Specialist, Policy Services

AIA Singapore; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

AIA Singapore is seeking a targeted professional to drive business transformation and operational excellence across Life Operations. You will translate operational needs into scalable solutions and develop data-driven insights to improve customer experience and efficiency.

Join a team focused on analytics, digitalisation, and policy servicing, collaborating with diverse stakeholders to deliver measurable business outcomes.

Qualifications

• Diploma or Bachelor's Degree in Insurance, Business, CS or Data Analytics.
• Experience in Life Insurance Operations or process improvement.
• Knowledge of policy administration systems (Life400/AS400) is an advantage.
• Strong analytical, communication, and stakeholder management skills.

Responsabilités

• Lead strategic initiatives and process improvements for Life Operations.
• Develop dashboards and reports to support decisions.
• Collaborate with stakeholders to translate operational needs into solutions.
• Analyse data to identify trends and risks.
• Support project planning, risk management, and change management.

Connaissances

Analytical thinking

Stakeholder management

Data-driven

Formation

Bachelor's Degree in Insurance/Business/CS/Data Analytics

Outils

Databricks

Tableau

Power BI

Description du poste

Start building a career with purpose.

At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About The Role

As part of the Customer Centricity and Operations Strategy team, you will drive business transformation and operational excellence across Life Operations through projects, process improvements, digitalisation, and data-driven insights.

Start building a career with purpose.

At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities.

Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About The Role

As part of the Customer Centricity and Operations Strategy team, you will drive business transformation and operational excellence across Life Operations through projects, process improvements, digitalisation, and data-driven insights.

You will partner with business and technology stakeholders to translate operational needs and data into scalable solutions that improve customer experience, efficiency, and business outcomes.

Responsibilities

• Lead strategic initiatives, system enhancements, and process improvements supporting Customer Centricity and Life Operations objectives.
• Partner with stakeholders to identify opportunities for optimisation, automation, and digitalisation.
• Gather, analyse, and document scalable business and system requirements.
• Evaluate solution options with Technology teams, balancing business value, efficiency, and technical feasibility.
• Lead requirement reviews, stakeholder alignment, prioritisation, sign-off, and delivery against agreed milestones.
• Support project planning, resource and risk management, training, change management, and implementation.
• Analyse operational and customer data to identify trends, root causes, risks, and improvement opportunities.
• Develop dashboards, reports, and actionable recommendations to support business decisions.
• Present requirements, insights, and recommendations clearly to technical and non-technical stakeholders.
• Keep abreast of developments in analytics, digitalisation, customer experience, and policy servicing.

Requirements

• Diploma or Bachelor's Degree in Insurance, Business, Computer Science, Data Analytics, or a related discipline.
• Experience in Life Insurance Operations, business analysis, system enhancements, project delivery, or process improvement.
• Knowledge of policy administration systems, including Integral Life (Life400/AS400), is an advantage.
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate data into business recommendations.
• Familiarity with analytics and visualisation tools such as Databricks, Tableau, or Power BI; knowledge of predictive analytics is an advantage.
• Strong communication, presentation, and stakeholder-management skills across technical and non-technical audiences.
• Proactive, detail-oriented, and able to work independently and collaboratively in a fast-paced environment.
• Passion for continuous improvement and willingness to learn new technologies and support operational needs.
• Adaptable, collaborative, and able to manage multiple priorities and stakeholders

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!