TD Business Impact Office – Support Analyst

AIA Singapore; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

AIA Singapore is seeking a BIO Analyst to support the Business Impact Office. You will manage data, generate reports, and coordinate programmes to drive agent productivity, growth, and engagement across channels.

You will liaise with internal stakeholders, assist with budgeting, vendor risk assessments, and helpdesk support for BIO enquiries, contributing to digitalisation and customer-centric initiatives in a fast-paced insurance environment.

Qualifications

• 1–3 years of experience in operations, reporting, business support, or data-related roles.
• Experience in insurance, financial services, or sales support is a plus.
• Strong attention to detail with a high level of accuracy.
• Proficient in Excel, PowerPoint, and reporting tools.
• Knowledge of Power BI or data visualization tools would be advantageous.

Responsibilities

• Data management, reporting, and programme coordination.
• Support administrative, budgeting, planning and execution activities.
• Prepare management reports and dashboards for internal stakeholders.
• Manage BIO helpdesk inquiries and vendor/customer risk documentation.
• Coordinate events, campaigns, and engagement activities.

Skills

Data analysis

Attention to detail

Stakeholder management

Fast-paced environment

Tools

Power BI

Power Automate

Microsoft Excel

PowerPoint

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About The Role

The Business Impact Office (BIO) supports Tied Distribution by driving initiatives that improve agent productivity, business activity, and growth outcomes through lead generation, Life in Group (LIG), and worksite marketing programmes.

The BIO Analyst supports the execution of BIO initiatives through data management, reporting, programme coordination, stakeholder support, and operational administration to ensure the effective delivery of business objectives.

• Data Management & Reporting
• Perform regular data uploads and maintenance for assigned programmes, eg. NASA, workwell leads
• Extract, consolidate, and validate data from approved systems to support BIO programmes (e.g. lead generation, LIG, worksite initiatives).
• Prepare and update recurring reports, dashboards, and trackers to support program monitoring and management updates.
• Ensure data accuracy, version control, and timely distribution of reports.
• Prepare management reports, presentation materials, and programme updates for internal stakeholders
• Programme Administration & Operational Support
• Support administrative, budgeting, planning, and execution activities for programmes and events, ensuring cost effectiveness and adherence to allocated budgets.
• Ensure that all relevant documentation and risk assessments are in place when dealing with external vendors and customers
• Liaise with internal stakeholders to support programme implementation, data clarification, and issue resolution.
• Events & Engagement Support
• Support the planning and execution of BIO events, campaigns, and engagement activities, including coordination with internal stakeholders and vendors.
• Develop and update sales aids & marketing materials as required.
• Support special projects and initiatives aligned with the Company's strategic priorities, including digitalisation, customer-centricity, lead generation, and business growth
• Helpdesk Support
• Manage programme enquiries through the BIO helpdesk and inbox, including logging, tracking, responding to routine enquiries, and escalating complex issues when required

Requirements

• 1-3 years of experience in operations, reporting, business support, administration, programme coordination, or data-related roles.
• Experience in the insurance, financial services, or sales support environment is an advantage.
• Strong attention to detail with a high level of accuracy.
• Proficient in Microsoft Excel, PowerPoint, and reporting tools.
• Comfortable working with data, reports, and spreadsheets.
• Structured, organised, and able to manage multiple priorities.
• Strong follow-up discipline and sense of accountability.
• Good interpersonal and stakeholder management skills.
• Willingness to learn and thrive in a fast-paced environment.
• Knowledge of Power BI, Power Automate, or data visualisation tools would be advantageous.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your 'better'. AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!