Specialist, Policy Services

AIA; Singapore; On-site; SGD 68,000 - 110,000; Full time

Job summary

AIA is seeking a dedicated professional to join the Customer Centricity and Operations Strategy team in Singapore. You will drive transformations across Life Operations through projects, process improvements, digitalisation and data-driven insights.

Work with business and technology partners to translate operational needs into scalable solutions that enhance customer experience, efficiency and business outcomes.

Qualifications

• Diploma or Bachelor’s degree in Insurance, Business, CS, or Data Analytics.
• Experience in Life Insurance Operations, business analysis, or process improvement.
• Familiar with policy administration systems such as Integral Life (Life400/AS400).
• Knowledge of analytics/visualisation tools including Databricks/Tableau/Power BI.

Responsibilities

• Lead strategic initiatives, system enhancements and process improvements.
• Identify opportunities for optimisation, automation and digitalisation.
• Gather, analyse and document scalable business and system requirements.
• Evaluate options with Technology teams balancing value, efficiency and feasibility.
• Lead reviews, alignment, prioritisation, sign-off and delivery milestones.
• Develop dashboards, reports and actionable recommendations for decisions.

Skills

Analytical thinking

Problem solving

Critical thinking

Stakeholder management

Communication

Team collaboration

Education

Bachelor’s Degree or Diploma in Insurance, Business, CS, or Data Analytics

Tools

Life400/AS400

Databricks

Tableau

Power BI

Job description

Start building a career with purpose. At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities. Join us to explore new possibilities, grow through real experiences and start making an impact across Asia.

About the Role

As part of the Customer Centricity and Operations Strategy team, you will drive business transformation and operational excellence across Life Operations through projects, process improvements, digitalisation, and data-driven insights. You will partner with business and technology stakeholders to translate operational needs and data into scalable solutions that improve customer experience, efficiency, and business outcomes.

Responsibilities

• Lead strategic initiatives, system enhancements, and process improvements supporting Customer Centricity and Life Operations objectives.
• Partner with stakeholders to identify opportunities for optimisation, automation, and digitalisation.
• Gather, analyse, and document scalable business and system requirements.
• Evaluate solution options with Technology teams, balancing business value, efficiency, and technical feasibility.
• Lead requirement reviews, stakeholder alignment, prioritisation, sign-off, and delivery against agreed milestones.
• Support project planning, resource and risk management, training, change management, and implementation.
• Analyse operational and customer data to identify trends, root causes, risks, and improvement opportunities.
• Develop dashboards, reports, and actionable recommendations to support business decisions.
• Present requirements, insights, and recommendations clearly to technical and non-technical stakeholders.
• Keep abreast of developments in analytics, digitalisation, customer experience, and policy servicing.

Requirements

• Diploma or Bachelor's Degree in Insurance, Business, Computer Science, Data Analytics, or a related discipline.
• Experience in Life Insurance Operations, business analysis, system enhancements, project delivery, or process improvement.
• Knowledge of policy administration systems, including Integral Life (Life400/AS400), is an advantage.
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate data into business recommendations.
• Familiarity with analytics and visualisation tools such as Databricks, Tableau, or Power BI; knowledge of predictive analytics is an advantage.
• Strong communication, presentation, and stakeholder-management skills across technical and non-technical audiences.
• Proactive, detail-oriented, and able to work independently and collaboratively in a fast-paced environment.
• Passion for continuous improvement and willingness to learn new technologies and support operational needs.
• Adaptable, collaborative, and able to manage multiple priorities and stakeholders.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Better starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels.

We will support you to broaden your perspective, strengthen your capabilities and grow your impact.

Together, we challenge assumptions, learn from one another and find better ways forward.

Bring your ambition, experience and ideas to AIA, and help shape what "better" looks like.

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Bring your difference to AIA