Business Analyst

UNITED OVERSEAS INSURANCE LIMITED; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

UNITED OVERSEAS INSURANCE LIMITED in Singapore is seeking a Business Analyst to plan and execute digital, data and core system initiatives within STO. You will drive sessions, map business requirements to technical solutions and coordinate between business, IT and vendors.

The role requires coordinating QA, UAT, deployment, and ongoing governance, with strong data mapping and process modelling skills to ensure on-time delivery in an agile environment.

Qualifications

• Bachelor’s Degree in fields related to Information Technology or Business.
• Experience implementing large scale digital insurance and core system transformations.
• Excellent stakeholder and vendor management skills.
• Proactive and hands-on to remove blockers and deliver on time.
• Strong interpersonal and consultative skills with diverse teams.
• Ability to work on detailed data mapping requirements.
• Understanding of process modelling, agile, and waterfall software development methodologies.

Responsibilities

• Drive gap sessions to map out the business requirements into technical solutions.
• Align on overall solution approach and plan delivery using Agile methodology, managing Jira, Confluence and related tools.
• Plan timelines and delivery between business, IT and vendor, ensuring on-time and on-budget delivery.
• Manage and liaise between IT and business leads, executive branch, vendors to drive progress.
• Plan and manage QA test programmes and timelines with project manager as part of delivery.
• Plan and perform UAT, deployment and go-live.
• Resolve system-related issues with stakeholders, project team and IT teams.
• Document governance processes meticulously for future audits references.
• Manage functions such as product configuration on relevant digital and system solutions.
• Communicate updates, timelines, blockers, risks and changes to project team and senior management.
• Support data setup and preparation requirements from project team.
• Undertake any other duties as assigned.

Skills

Stakeholder management

Vendor management

Agile methodology

Data mapping

Communication

Problem solving

Education

Bachelor's degree in IT or Business

Tools

Jira

Confluence

Job description

The Strategy & Transformation Office (STO) is responsible for overall business and technology transformation initiatives which includes strategizing, planning and execution of projects in collaboration with various business units, IT and distribution partners.

Job Purpose

The Business Analyst is responsible for the planning and execution of various digital, data and core system initiatives under the umbrella of STO.

Main Responsibilities

• Drive gap sessions to map out the business requirements into technical solutions.
• Align on overall solution approach and plan the delivery using Agile methodology, managing Jira, Confluence and related tools.
• Plan the overall timelines and delivery of the solutions between business, IT and vendor, ensuring on time and on budget delivery.
• Manage and liaise between stakeholders such as IT and business leads, executive branch, vendors to drive project progress and delivery.
• Plan and manage the QA test programmes and timelines with project manager as part of technical and digital solutions delivery. Manage QA resources and testing to ensure quality and on time delivery.
• Plan and perform UAT, overall deployment and go-live.
• Problem resolution for system related issues that may occur is respective projects and align with stakeholders, project team and IT teams.
• Document the various governance process meticulously for future audit references.
• Manage the various functions where required, such as configuration of products, on relevant digital and system solutions.
• Communicate updates, timelines, blockers, risks and changes to the project team, stakeholders, senior management.
• Support data setup and preparation requirements from project team.
• Undertake any other duties as may be assigned.

Requirements

• Bachelor’s Degree in fields related to either Information Technology or Business
• Prior experience of implementing large scale digital insurance and core system transformation
• Possess excellent stakeholder and vendor management skills to navigate multiple challenges
• Proactive and hands on to remove blockers and deliver on time
• Strong interpersonal and consultative skills, with the ability to work with a diverse team
• Ability to work on a detailed data mapping requirements
• Understanding of process modelling, agile, and waterfall software development methodologies
• Capability to position the right solutions that are cost-effective and actionable, while addressing the business requirements and challenges identified
• Good problem-solving skills