We are looking for a detail-oriented Business Analyst to support digital transformation initiatives within a highly regulated environment. This role involves driving end-to-end business analysis activities across solution design, testing, implementation, and post-go-live support, requiring strong stakeholder management, analytical thinking, and regulatory awareness.
Mandatory Skill-set
- Bachelor’s Degree in IT, Computer Science, Business, Engineering, or related field;
- Must have at least 3 years of experience as a Business Analyst or similar role;
- Strong experience in requirements gathering, process analysis, and functional documentation;
- Hands-on experience supporting SIT/UAT, defect management, and implementation activities;
- Good experience in designing customer-servicing platforms or customer-facing digital channels;
- Experience working in regulated environments such as hospitality, financial services, government, or similar industries;
- Familiar with Agile, Waterfall, or hybrid SDLC methodologies;
- Strong stakeholder management and communication skills across business, IT, compliance, and vendors.
Desired Skill-set
- Experience in COTS evaluation, fit-gap analysis, or vendor management;
- Exposure to tender/RFP processes and vendor assessment activities;
- BA or Agile certifications such as CBAP, CCBA, CSM, or CSPO are a plus.
Responsibilities
- Gather, elicit, analyse, and translate business and regulatory requirements into functional and non-functional specifications;
- Drive end-to-end business analysis activities across solution design, testing, implementation, and post-go-live validation;
- Facilitate workshops and discussions with business, compliance, IT, and vendor stakeholders;
- Maintain requirements traceability and ensure solutions align with business and compliance expectations;
- Support COTS evaluation, vendor coordination, and solution assessment activities;
- Define and support SIT/UAT/ORT activities, including defect tracking and resolution coordination;
- Support implementation readiness, operational handover, and post-deployment validation activities;
- Act as the key bridge between business, compliance, vendors, and technical teams throughout the project lifecycle.
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.