Senior Business Analyst

Allied World; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Allied World in Singapore seeks a Senior Business Analyst to lead requirements gathering, document processes, and analyze systems to design user-centered solutions across the IT Product Direct-To-Consumer Team.

You will collaborate with IT and business partners, conduct stakeholder interviews, map current and future processes, and drive UAT planning and test artifacts to ensure compliant, intuitive experiences for users.

Qualifications

• Bachelor’s Degree related to computer information systems or equivalent.
• 5+ years of Business Analysis experience, including leadership experience.
• 5+ years of relevant experience in the Insurance industry.
• Strong understanding of Waterfall and Agile (Scrum) SDLC.
• Strong analytical and project management skills; translate business needs into requirements.
• Knowledge of Business and Process Analysis best practices and tools.
• Strategic, analytical thinker with planning and leadership skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to map complex business requirements to technical solutions and manage timelines.
• Ability to work independently and in teams; collaborate with SMEs and tech teams.
• Experience in UX Design and tools (Figma) and HTML/CSS is a plus.

Responsibilities

• Lead requirements gathering and documentation across departments.
• Oversee analysis of business needs and end-to-end IT processes.
• Develop backlog of user stories, data mapping, wireframes, and reports.
• Plan and coordinate UAT, test scenarios, and acceptance testing.
• Conduct user research to inform design decisions.
• Mentor Senior Business Analysts and foster knowledge sharing.

Skills

Stakeholder management

Requirement gathering

SDLC (Waterfall)

SDLC (Agile/Scrum)

Analytical thinking

Project management

UX Design (Figma)

HTML/CSS basics

Education

Bachelor’s Degree in Computer Information Systems

Tools

Figma

HTML

CSS

Job description

The Senior Business Analyst is responsible for leading business requirements gathering and documentation, performing requirement and system analysis, design user-centered solutions that align to our standards and ensure intuitive, accessible, and seamless experiences for all users, performing testing, assisting in the quality assurance process, and managing user acceptance testing. This role will reside in the IT Product Direct-To-Consumer Team, working with IT and business departments across the organization to gather and understand the detailed & complex requirements.

Work with other Product Owners and Scrum Teams members to support the execution of those requirements.

Job Duties

• Understand the business needs across numerous departments as well as end-to-end IT process.
• Develop and maintain Stakeholder management and Scope management.
• Lead interview sessions and requirements gathering meetings with stakeholder groups in order to perform effective analysis of the business’s needs and requirements.
• Oversee and collaborate with broader project and IT teams to ensure understanding and acceptance of the business requirements.
• Understand current state business processes, identify enhancement opportunities, negotiate changes across business and technology teams, and deliver as-is and future state process documentation.
• Develop and deliver appropriate material to communicate business requirements including, but not limited to, a Backlog of User Stories, Gap Analysis, Data Mapping, Wireframes/Prototypes, User Flows and Report Templates and Requirements Templates.
• Develop and distribute User Acceptance Test (UAT) Plan, including test scenarios, coordinate and manage user acceptance testing.
• Conduct user research, including interviews, surveys, and usability testing, to inform design decisions.
• Lead/Mentor Senior Business Analyst fostering skill development and knowledge sharing.

Job Requirements

• Bachelor’s Degree, related to computer information systems or equivalent.
• 5+ years of relevant Business Analysis experience, including leadership experience in Business Analysis.
• 5+ years of relevant experience in the Insurance industry.
• Strong understanding and experience in the Waterfall and Agile (Scrum) Software Development Life Cycle (SDLC) framework.
• Strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Knowledge and understanding of Business and Process Analysis best practices, techniques and tools.
• Strategic, analytical and logical thinker with excellent organization skills and proven planning, problem solving, leadership and decision-making skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to understand and gather complex business requirements, map out technical solutions, and help develop and manage defined timelines.
• Ability to multi-task and adapt to shifting priorities, demands, and tight timelines using analytical and problem-solving skills.
• Ability to work both independently and as an integral member of a team.
• Ability to work collaboratively with business representatives, Subject Matter Experts (SMEs) and technical teams and project managers on development projects during all phases of the SDLC.
• Experience in UX Design and related tools (Figma) and concepts (HTML, CSS) is added advantage.