Business Analyst

Workforce Optimizer Pte Ltd; Singapore; On-site; SGD 40,000 - 64,000; Full time

Benefits offered by this job

Mentorship

Career advancement

Exposure to AI-based optimization

Enterprise-level software experience

Job summary

Workforce Optimizer Pte Ltd is seeking a Business Analyst to bridge our company and customers, combining analytical thinking with strong customer service. You will help diagnose and resolve technical issues, and also craft plans to improve customer support and influence future product designs and processes.

The role emphasizes clear communication, proactive learning, and ability to work independently or in a team, with opportunities to shape support strategies and contribute to enterprise

Qualifications

• Diploma or Bachelor's degree in any field.
• Strong critical thinking and problem-solving skills.
• Exceptional interpersonal and communication skills.
• A quick learner and displays high willingness to learn.
• Attitude: determination and commitment to excellence.
• Able to work independently and as a team.
• Keen interest to pursue a career in tech.

Responsibilities

• Provide the first level of support, diagnose root cause by asking targeted questions, and escalate to relevant teams.
• Research and document solutions; maintain a knowledge base for FAQs for end-users to self-serve.
• Develop mitigating/preventive solutions and guidelines to improve response to recurring issues.
• Generate summary reports; analyze and present support trends to inform business needs or technical requirements.

Skills

Analytical thinking

Customer service

Problem-solving

Communication skills

Learner

Teamwork

Tech interest

Education

Diploma or Bachelor's degree

Job description

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escape to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor's degree in any field. Strong interest in working with computer applications and software.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement