AI-Driven Customer Support & Analytics Analyst

Workforce Optimizer Pte Ltd; Singapore; On-site; SGD 40,000 - 64,000; Full time

Benefits offered by this job

Mentorship

Career advancement

Exposure to AI-based optimization

Enterprise-level software experience

Job summary

Workforce Optimizer Pte Ltd is seeking a Business Analyst to bridge our company and customers, combining analytical thinking with strong customer service. You will help diagnose and resolve technical issues, and also craft plans to improve customer support and influence future product designs and processes.

The role emphasizes clear communication, proactive learning, and ability to work independently or in a team, with opportunities to shape support strategies and contribute to enterprise

Qualifications

• Diploma or Bachelor's degree in any field.
• Strong critical thinking and problem-solving skills.
• Exceptional interpersonal and communication skills.
• A quick learner and displays high willingness to learn.
• Attitude: determination and commitment to excellence.
• Able to work independently and as a team.
• Keen interest to pursue a career in tech.

Responsibilities

• Provide the first level of support, diagnose root cause by asking targeted questions, and escalate to relevant teams.
• Research and document solutions; maintain a knowledge base for FAQs for end-users to self-serve.
• Develop mitigating/preventive solutions and guidelines to improve response to recurring issues.
• Generate summary reports; analyze and present support trends to inform business needs or technical requirements.

Skills

Analytical thinking

Customer service

Problem-solving

Communication skills

Learner

Teamwork

Tech interest

Education

Diploma or Bachelor's degree

Job description

Workforce Optimizer Pte Ltd is seeking a Business Analyst to bridge our company and customers, combining analytical thinking with strong customer service. You will help diagnose and resolve technical issues, and also craft plans to improve customer support and influence future product designs and processes.

The role emphasizes clear communication, proactive learning, and ability to work independently or in a team, with opportunities to shape support strategies and contribute to enterprise