Branch Operations & Strategy Lead

ACTIVE CLEAN PTE. LTD.; Singapore; Hybrid; SGD 48,000 - 72,000; Full time

Job summary

ACTIVE CLEAN PTE. LTD. seeks a capable administrator to provide quality management and administrative support, oversee day-to-day operations of the branch, and develop staff to maintain standards.

You will assist in strategy development and daily tasks, understand departmental processes, participate in strategic planning, evaluate performance, manage customer complaints and retention, and ensure a clean and safe working environment.

Qualifications

• Bachelor’s Degree in any field.
• Strong verbal and written communication skills.
• Customer-oriented or passionate about serving customers.
• Knowledge or experience in management or a relevant similar field is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Verbal and written communication

Customer-oriented

Education

Bachelor’s Degree in any field

Job description

ACTIVE CLEAN PTE. LTD. seeks a capable administrator to provide quality management and administrative support, oversee day-to-day operations of the branch, and develop staff to maintain standards.

You will assist in strategy development and daily tasks, understand departmental processes, participate in strategic planning, evaluate performance, manage customer complaints and retention, and ensure a clean and safe working environment.