Branch Operations and Customer Experience Lead

KATSU BY KYU DG PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

KATSU BY KYU DG PTE. LTD. is seeking an capable individual to provide quality management and administrative support, while overseeing daily branch operations.

You will coach colleagues, assist in development strategy plans, and help managers with daily tasks and policy implementation. The role emphasizes customer service, process knowledge across departments, and participation in strategic planning. You will monitor customer feedback and contribute to retention efforts while maintaining a clean,

Qualifications

• Strong verbal and written communication skills.
• Customer-Oriented or Passionate about serving customers.
• Knowledge or experience in management or relevant similar field is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Communication skills

Customer service mindset

Management knowledge

Education

Bachelor's degree

Job description

KATSU BY KYU DG PTE. LTD. is seeking an capable individual to provide quality management and administrative support, while overseeing daily branch operations.

You will coach colleagues, assist in development strategy plans, and help managers with daily tasks and policy implementation. The role emphasizes customer service, process knowledge across departments, and participation in strategic planning. You will monitor customer feedback and contribute to retention efforts while maintaining a clean,