Strategic Branch Operations Leader

PHOTOPIA PTE. LTD.; Singapore; On-site; SGD 39,060 - 61,380; Full time

Job summary

PHOTOPIA PTE. LTD. in Singapore seeks an experienced operations coordinator to provide quality management and administrative support, oversee day-to-day branch activities, coach staff, and assist in development strategy plans.

You will monitor customer feedback, implement retention measures, and ensure a clean, safe working environment while aligning with company goals and daily processes across departments.

Qualifications

• Bachelor’s Degree in any field.
• Excellent verbal and written communication.
• Customer-oriented and service-minded.
• Experience in management is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Verbal & Written Communication

Customer Service Oriented

Management Experience (plus)

Education

Bachelor's Degree

Job description

PHOTOPIA PTE. LTD. in Singapore seeks an experienced operations coordinator to provide quality management and administrative support, oversee day-to-day branch activities, coach staff, and assist in development strategy plans.

You will monitor customer feedback, implement retention measures, and ensure a clean, safe working environment while aligning with company goals and daily processes across departments.