Branch Operations & People Leader

WATCHA MATCHA PTE. LTD.

Singapore

Hybrid

SGD 39,000 - 61,000

Full time

6 days ago

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Job summary

WATCHA MATCHA PTE. LTD. is seeking a proactive individual to provide quality Management and Administrative support at our Singapore branch. You will oversee day-to-day operations, coach staff, and contribute to strategic planning to enhance customer satisfaction.

The role emphasizes customer-oriented service, strong communication, and potential leadership responsibilities within the branch. Join us to help maintain standards and drive performance in a dynamic environment.

Qualifications

Bachelor's degree required.
Strong verbal and written communication skills.
Customer-oriented and passionate about serving customers.
Knowledge or experience in management or relevant similar field is a plus.

Responsibilities

Provide quality Management and Administrative support.
Oversee an efficient and effective day to day operations of the branch or outlet.
Coach and develop colleagues to ensure standards are being maintained.
Assist in the development strategy plans.
Assist Managers complete daily tasks (implementing new policies).
Understand each department's daily processes and goals.
Participate in company's strategic planning.
Assist Manager in evaluating performance (writing reports and data).
Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
Implement and Improve customers retention measures.
Attract customers by answering product and service questions.
Ensuring a clean and safe working environment.