Branch Operations & People Leader

SESHIN BY GOYO PTE. LTD.; Singapore; On-site; SGD 44,640 - 72,540; Full time

Job summary

SESHIN BY GOYO PTE. LTD. is seeking a hands-on administrator to provide quality management and administrative support across the branch. The role focuses on efficient day-to-day operations, coaching colleagues, and implementing new policies to uphold high standards.

You will participate in strategic planning, monitor performance, and help enhance customer satisfaction by addressing inquiries and feedback while maintaining a clean and safe working environment.

Qualifications

• Bachelor’s Degree in any field.
• Strong verbal and written communication skills.
• Customer-oriented or passionate about serving customers.
• Knowledge or experience in management or related field is a plus.

Responsibilities

• Provide quality Management and Administrative support.
• Oversee an efficient and effective day to day operations of the branch or outlet.
• Coach and develop colleagues to ensure standards are being maintained.
• Assist in the development strategy plans.
• Assist Managers complete daily tasks (implementing new policies).
• Understand each department's daily processes and goals.
• Participate in company's strategic planning.
• Assist Manager in evaluating performance (writing reports and data).
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback.
• Implement and Improve customers retention measures.
• Attract customers by answering product and service questions.
• Ensuring a clean and safe working environment.

Skills

Verbal communication

Written communication

Customer service orientation

Management knowledge

Education

Bachelor’s degree

Job description

SESHIN BY GOYO PTE. LTD. is seeking a hands-on administrator to provide quality management and administrative support across the branch. The role focuses on efficient day-to-day operations, coaching colleagues, and implementing new policies to uphold high standards.

You will participate in strategic planning, monitor performance, and help enhance customer satisfaction by addressing inquiries and feedback while maintaining a clean and safe working environment.