Strategic Operations & People Manager

INITIA MANAGEMENT PTE. LTD.; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

INITIA MANAGEMENT PTE. LTD. in Singapore seeks a capable administrator to provide quality management and administrative support across a branch.

The role focuses on ensuring efficient day-to-day operations and maintaining high service standards. You will coach colleagues, contribute to development strategies, and assist managers with daily tasks, while aligning with departmental goals. Strong communication and a customer-centric mindset are essential.

Qualifications

• Bachelor’s Degree in any field.
• Strong verbal and written communication skills.
• Customer-oriented and service-minded.

Responsibilities

• Provide quality Management and Administrative support
• Oversee daily branch/ outlet operations
• Coach and develop colleagues to maintain standards
• Assist in development strategy plans
• Assist Managers with daily tasks (policies)
• Understand departments' daily processes and goals
• Participate in strategic planning
• Assist Manager in evaluating performance (reports)
• Monitor and manage customer complaints and feedback follow-up
• Implement and improve customer retention measures
• Attract customers by answering product and service questions
• Ensure a clean and safe working environment

Skills

Communication skills

Customer service mindset

Education

Bachelor’s Degree in any field

Job description

INITIA MANAGEMENT PTE. LTD. in Singapore seeks a capable administrator to provide quality management and administrative support across a branch.

The role focuses on ensuring efficient day-to-day operations and maintaining high service standards. You will coach colleagues, contribute to development strategies, and assist managers with daily tasks, while aligning with departmental goals. Strong communication and a customer-centric mindset are essential.