Branch Operations & People Development Lead

MODU K PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Job summary

MODU K PTE. LTD. is seeking a capable Administrative Manager to support daily branch operations in Singapore. You will oversee operations, coach colleagues, assist in strategy planning, and ensure policies are implemented effectively.

Responsibilities include managing customer satisfaction, reporting, monitoring daily processes, and maintaining a safe, clean work environment while driving retention and service quality.

Qualifications

• Bachelor’s degree in any field.
• Strong verbal and written communication skills.
• Customer-oriented with focus on service.
• Knowledge or experience in management is a plus.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and resolve customer complaints to ensure satisfaction and feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Skills

Communication skills

Customer-oriented

Management experience

Education

Bachelor’s Degree

Job description

MODU K PTE. LTD. is seeking a capable Administrative Manager to support daily branch operations in Singapore. You will oversee operations, coach colleagues, assist in strategy planning, and ensure policies are implemented effectively.

Responsibilities include managing customer satisfaction, reporting, monitoring daily processes, and maintaining a safe, clean work environment while driving retention and service quality.