Branch Operations Leader - Sales, Service & Compliance

El Globaltrade; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

El Globaltrade in Singapore is seeking a Branch Manager to oversee daily branch operations, ensure sales targets and cost-control goals are met, and supervise staff attendance, scheduling, discipline and performance.

You will conduct daily briefings, train employees on service standards and SOPs, maintain excellent customer service, check quality and presentation, monitor stock and cash-handling, ensure compliance with licences and regulations, inspect opening/closing, report results, and

Responsibilities

• Manage the overall daily operations of the branch.
• Ensure sales targets and cost-control goals are achieved.
• Supervise staff attendance, scheduling, discipline and performance.
• Conduct daily briefings and assign duties clearly.
• Train employees on service standards, product knowledge and company SOPs.
• Maintain excellent customer service and resolve complaints professionally.
• Check food quality, portion size, presentation and serving time.
• Monitor stock levels, ordering, wastage and inventory records.
• Ensure cashiering, sales reports and cash-handling procedures are accurate.
• Maintain cleanliness, hygiene and food-safety standards.
• Ensure all licences, government regulations and company policies are followed.
• Inspect the branch before opening and after closing.
• Report daily sales, expenses, incidents and operational issues to management.
• Prevent theft, unauthorised discounts and misuse of company property.
• Handle emergencies and resolve staff or operational problems promptly.
• Be fully responsible for the branch’s sales, service, staff and overall performance.

Job description

El Globaltrade in Singapore is seeking a Branch Manager to oversee daily branch operations, ensure sales targets and cost-control goals are met, and supervise staff attendance, scheduling, discipline and performance.

You will conduct daily briefings, train employees on service standards and SOPs, maintain excellent customer service, check quality and presentation, monitor stock and cash-handling, ensure compliance with licences and regulations, inspect opening/closing, report results, and