Branch Operations & Compliance Specialist

CIMB; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading financial institution in Singapore seeks a Customer Service Executive to assist in managing branch operations while ensuring compliance and providing excellent customer service. Responsibilities include performing banking transactions, responding to customer inquiries, and maintaining operational standards. Candidates should have a minimum of a diploma and at least one year of branch banking experience. Exemplary communication and customer service skills are essential. Join a professional environment focused on customer satisfaction and team collaboration.

Qualifications

• Minimally, a Diploma holder.
• Knowledge of customer service principles and practices.
• At least 1 year of tellering and/or branch banking experience.

Responsibilities

• Assist CSM/ASM to manage the branches and provide guidance.
• Perform daily banking transactions at the branch accurately.
• Handle customer enquiries on banking products promptly.
• Monitor branch service, provide coaching and supervision.

Skills

Customer service orientation

Strong communication skills

Organizational skills

Attention to detail

Strong mathematical skills

Education

Diploma

Tools

Relevant computer applications

Job description

A leading financial institution in Singapore seeks a Customer Service Executive to assist in managing branch operations while ensuring compliance and providing excellent customer service. Responsibilities include performing banking transactions, responding to customer inquiries, and maintaining operational standards. Candidates should have a minimum of a diploma and at least one year of branch banking experience. Exemplary communication and customer service skills are essential. Join a professional environment focused on customer satisfaction and team collaboration.