Branch Operations Specialist — Service Excellence & Compliance

CIMB Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

CIMB Singapore is seeking a Customer Service Executive to enhance branch operations and provide exceptional customer service. The successful candidate will handle banking transactions, manage cash activities, and ensure compliance with regulations while delivering excellent service to customers.

Applicants should hold a diploma and ideally have at least one year of experience in branch banking or tellering. Strong interpersonal and communication skills are essential for success in this role.

Qualifications

• Minimally, a Diploma holder.
• At least 1 year of tellering and/or branch banking experience.
• Knowledge of customer service principles and practices.

Responsibilities

• Assist in managing branches and provide guidance to branch operations.
• Perform daily banking transactions accurately and efficiently.
• Attend to all customer inquiries on banking products promptly.

Skills

Customer service oriented

Strong communication skills

Organizational skills

Attention to detail

Strong mathematical skills

Team player

Service-oriented

Education

Diploma holder

Tools

Relevant computer applications

Job description

CIMB Singapore is seeking a Customer Service Executive to enhance branch operations and provide exceptional customer service. The successful candidate will handle banking transactions, manage cash activities, and ensure compliance with regulations while delivering excellent service to customers.

Applicants should hold a diploma and ideally have at least one year of experience in branch banking or tellering. Strong interpersonal and communication skills are essential for success in this role.