Branch Manager

Fresver Beauty Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Fresver Beauty Pte. Ltd. is seeking an experienced Branch Manager in Singapore to lead daily operations, drive sales targets, and supervise therapists and CSOs.

You will coordinate rosters, promotions, trainings, and maintain branch standards while ensuring excellent customer service. Ideal candidates have strong leadership, outstanding communication, and a proven track record in beauty/wellness sales. Willingness to work retail hours, including weekends and public holidays, is essential for

Qualifications

• Min 8 years' experience in beauty wellness or related sales leadership roles.
• Independent, motivated and proactive with initiative.
• Highly motivated, sales oriented and service driven.
• Strong interpersonal and communication skills.
• Team player with leadership capabilities and adaptability.

Responsibilities

• Oversee branch operations and ensure smooth daily functions.
• Meet and drive daily and monthly sales targets and manage staff rosters.
• Motivate staff, foster teamwork and maintain positive working environment.
• Train, coach and share knowledge on product treatments and customer service.
• Handle customer complaints and staff issues; perform ad-hoc duties as assigned.

Skills

Leadership

Staff management

Sales-driven

Customer service

Interpersonal communication

Job description

Main Duties & Responsibilities:

• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc;
• Empower staff to accomplish task and achieve desired goal
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)