Branch Manager (Beauty Salon)

URBAN HOMME FACE AND BODY STUDIO FOR MEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

URBAN HOMME FACE AND BODY STUDIO FOR MEN PTE. LTD. is seeking a Branch Manager to lead daily operations of a beauty salon in Singapore.

You will supervise Beauty Consultants, Therapists and Customer Service staff, drive sales and ensure excellent client consultations. The role requires strong leadership, superb customer service, and a track record of achieving sales targets. You will manage scheduling, training, and stock, while maintaining high standards of hygiene and presentation, and

Qualifications

• 2+ years in beauty/slimming/wellness with supervisory or managerial duties.
• Proven track record of achieving beauty sales targets.
• Strong leadership and people-management capabilities.
• Good knowledge of beauty treatments and salon operations.
• Excellent consultation, selling and closing skills.

Responsibilities

• Oversee day-to-day branch operations and ensure smooth service.
• Lead, coach, and motivate Beauty Consultants, Therapists and Customer Service staff.
• Drive monthly sales targets and monitor performance.
• Conduct professional consultations and recommend treatments and products.
• Maintain customer relationships and handle enquiries and feedback.
• Manage staff scheduling, attendance and leave, and training on sales.
• Ensure SOPs, hygiene, cleanliness and presentation standards.
• Monitor stock usage and minimize waste; manage POS and payments.
• Prepare daily/weekly/monthly sales reports and liaise with management.

Skills

Leadership

Sales targets

People management

Customer service

Staff coaching

Communication

Tools

POS system

Job description

Job Description – Branch Manager (Beauty Salon)

Key Responsibilities

• Oversee the overall day-to-day operations of the beauty salon and ensure smooth and efficient branch operations.
• Lead, supervise, coach and motivate Beauty Consultants, Therapists and Customer Service staff.
• Drive the branch to achieve monthly sales targets.
• Monitor individual and team sales performance and implement appropriate action plans to improve results.
• Conduct professional consultations with customers and recommend suitable beauty treatments, packages and products according to their needs.
• Build and maintain strong customer relationships to encourage repeat visits, package renewals and customer retention.
• Handle customer enquiries, feedback and complaints professionally and ensure timely service recovery.
• Manage staff scheduling, attendance, punctuality, leave arrangements and manpower deployment.
• Conduct regular staff coaching and training on sales techniques, product knowledge, treatments and customer service standards.
• Ensure treatments and services are delivered according to the Company's SOPs and service standards.
• Maintain high standards of outlet cleanliness, hygiene, grooming and overall presentation.
• Monitor stock levels, product usage and inventory and minimise unnecessary wastage.
• Ensure accurate handling of appointments, customer records, packages, payments and POS transactions.
• Implement Company promotions, campaigns and sales initiatives at branch level.
• Prepare and monitor daily, weekly and monthly sales reports.
• Work closely with Management and other departments to achieve the Company's business objectives.
• Ensure compliance with Company policies, workplace safety requirements and applicable regulations.
• Perform other duties as assigned by Management.

Job Requirements

• Minimum 2 years of relevant experience in the beauty, slimming, spa, wellness or aesthetic industry, preferably with supervisory or managerial experience.
• Proven track record in beauty sales and achievement of sales targets.
• Strong leadership and people-management skills with the ability to coach and motivate a service team.
• Good knowledge of beauty treatments, skincare products and salon operations.
• Strong consultation, selling, negotiation and closing skills.
• Customer-oriented with excellent communication and interpersonal skills.
• Able to handle customer complaints and operational issues professionally.
• Results-driven, responsible and able to work independently in a target-oriented environment.
• Good organisational and administrative skills.
• Able to work in a fast-paced retail environment.
• Willing to work retail hours, weekends and public holidays.